Avoid Customer Service Employee Burnout with These Simple Tips
Tis the season for busy businesses, but bosses, beware! It’s also a common time of the year for employee burnout, especially for those who work in customer service. Fortunately, there are some simple things you can do to help keep your employees feeling great all year long. Here’s how to avoid customer service employee burnout in your business.
Get your employees moving
Being tied to a phone or a desk all day can be emotionally and physically draining. Give your customer service employees plenty of opportunities to move around and gain back some of that lost energy throughout the day. Encourage daily walks during breaks by giving your employees pedometers and a walking goal. If outdoor walking isn’t an option, can you put one or more treadmills in your break room? All activity helps, so ask your employees what they’d like and try to incorporate as much as you can.
Watch for workload mismatch
No matter how much training you provide, not every employee will work at the same speed or level of confidence. Instead of heaping the same amounts of the same kinds of work on every customer service employee, try to match your employees to the tasks they do best. Not only will this make your staff more efficient, you’ll also keep employee morale high.
Offer opportunities for your employees to challenge themselves without forcing it
Nothing burns out an employee faster than forcing them to work towards unattainable goals in order to receive minimum reward for the effort. Offer plenty of opportunities for your employees to challenge themselves without penalizing them for not meeting these goals. This will not only boost accountability, it will take the pressure off of employees who may be on the verge of burning out while still allowing others a chance to shine.
Be flexible
Your employees are only human, and they likely have commitments to family and friends during the busy holiday season. Allow them time off when they need it to avoid burnout and they’ll be better employees for it.
Visit Answer365 for more great tips and tricks to help your employees handle busy times and avoid customer service employee burnout all year long.