Writing a Customer Service Resume How To

If you want a job in the customer service industry, a great resume will go a long way towards helping you get your foot in the door. For customer service jobs, your resume needs to highlight your abilities as a service provider. Here’s how you can write an effective customer service resume to boost your chances of snagging that ideal customer service job.

Make it easy to read

HR departments don’t have time to wade through a novel. Make sure all of your pertinent details are on page one of your resume so that your experience can shine. It also goes without saying that the resume should be typed with appropriate spacing to make reading it easy on the eyes. Bullet points and bold category headings help, too, but you need to know what to put in those bullet points first.

Highlight ways you meet the job requirements

Be honest about your experience, but don’t be too modest. Look for the things the job posting states that are wanted–the ability to work independently, good communication skills, good time management skills–and highlight specific examples of ways in which you have demonstrated these skills in your previous jobs.

Proofread (and proofread again)

Small mistakes in your resume look like you don’t pay attention to details, and that’s a big turnoff in the customer service industry. Have someone else read over your resume before you send it off. You’ll only ever get one chance at a first impression, so make sure it’s a good one with no spelling errors!

Put in the relevant details

The hiring department doesn’t need to hear about all of your extracurricular activities from high school or your summer babysitting jobs around the neighbourhood. They only want to see relevant job history that shows them that you know how to do the job for which you are applying. For this reason, it pays to update your resume for each job you apply for in order to highlight the specific experience that makes you the most likely candidate for the job.

For more tips on preparing your customer service resume, or for great tips on customer service in general, visit the Answer 365 blog often.