How to Make Your Customers Say Wow
If you’re not trying to impress your customers, you’re not doing customer service the right way. It’s important to keep in mind that fact that improvement isn’t just recommended in the customer service industry, it’s required. Even if you think you’re providing the best customer service possible, there’s always room for improvement. Here are a few ways you can Û÷wow’ your customers with amazing customer service.
Get personal
Small businesses have one distinct advantage over their enormous corporate competitors. A small customer base means you can personalize your service more easily in order to create a better customer experience for each customer. Send out a birthday card or handwritten note to every customer just because you can. They’ll be reminded of how great it feels to be appreciated and they’ll be likely to tell their friends and family about your efforts.
Get creative
Customer service isn’t always just about solving problems. It’s also about creating a wonderful experience for every customer, and this sometimes means thinking outside the box regarding your products and services. Is there a way that you could improve some aspect of your business to make it more fun or interesting?
Maybe you could add a free, unexpected small gift to every package that you send out or randomly surprise your customers with gift cards or merchandise Û÷just because.’ Let your creativity flow and try to make the experience fun for your customers. You’ll be surprised how much you and your employees may enjoy it, too.
Do the right thing
Sometimes, the right thing to do is to trust your customers. If they receive an item that’s been damaged or broken, offer to replace at no cost or trouble to them. Make the process as easy as possible and don’t force them to jump through hoops to get the product they paid for.
Guarantee the products and services that you sell. Stand by them when they work and replace them if they don’t. Give your customers the peace of mind they want and need when buying your products or services. Not only will they appreciate it, they’ll also respect your business more for it and they’ll share their experiences with others.