23 December 2013

How a Simple Phone Call Can Spread Holiday Cheer

The holidays are the most magical time of the year for kids of all ages. It’s a time when neighbors, co-workers, families, friends and even strangers come together to make merry and spread joy. With all of the good will and festivities happening in December and January, it’s a great time to differentiate your company as one that cares not only about sales but about people too. When your customers are greeted by a friendly voice that genuinely cares about their wellbeing this season, it sets your company apart from everyone else that is rushing to keep up with the increased business and issues the holiday season brings. Let’s take a look at how a simple phone call can spread holiday cheer (and increase your profits).

Giving the Gift of Personal Interaction

All too often, customers call company phone numbers only to end up listening to an automated menu that requires them to punch in numbers instead of speaking with a real person. When companies have actual humans, and not pre-recorded voices, answer their phones, customers feel they are being listened to and that their needs are being met. During the holidays especially, customers tend to be overworked and overstressed. By meeting customer needs effectively, your company spreads holiday cheer with the gift of personal interaction.

Giving the Gift of Dependability

Dependable customer service is a rarity these days and when you are there to answer your customer’s questions and resolve their issues 24-7, you stand out from the crowd. Customers will return to companies that offer them reliable service they can count on. Make sure someone is there to answer your customers’ calls this holiday season, regardless of the hour.

Giving the Gift of Good Service

Thorough and genuine customer service truly sets a company apart. Reliability, flexible hours that cater to your customer’s busy holiday schedules and friendly voices over the phone all help to make a company stand above the rest. When possible, information hotlines that cater to your customer’s unique holiday questions are a great help to both your call staff and your customers. Be sure to go above and beyond to make your customers feel valued this holiday season.