How Call Centres Can Help With Emergency Dispatch Services
Does your business need help with emergency dispatch services? Whether you are looking to institute a system or improve upon an older one, using a call centre can revolutionize how your business handles emergency dispatches. Emergency dispatch services can be a huge help or necessary for everyone from property owners to insurance adjusters (or even regular businesses that have the occasional customer that misidentifies a situation as being an emergency when it can wait). Let’s take a look at how a call centre can help your business with emergency dispatches.
In choosing a call centre for your emergency situations, be sure you contract with one that is familiar with the process and handles emergency dispatches for other businesses like yours (so that there are no surprises on either end). Ask lots of questions and for references before you make the final decision. A call centre will work with you to discover what your emergency protocol is – and how they can best follow it remotely. They should look for a custom solution that meets your company’s unique needs. If you don’t yet have a specific emergency protocol in place yet, your call centre should work with you to create one based on your needs and their experience in handling emergencies for other companies.
How does the process work? Typically, a call centre will obtain all pertinent customer information and will then dispatch a response based on the protocol agreed upon. After receiving the customer contact information, the call centre response staff will immediately contact the first person in line to receive an emergency call, initiating the process. The call centre will not close the order until receiving final confirmation that it is all set – and they will actively monitor the situation and follow-up until that point. It’s a win-win situation as you can rest easy knowing that your property or business is in good hands.
A good call centre will be able to reach your contact person via whichever method or methods works best for your team. Phone, text, email or or a page should all be options presented to you by the call centre you are considering. In addition, your call centre should be able provide your customers with status updates whenever available or indicated. A fast and accurate response can mean the difference between keeping or losing a customer – and can save you a siginificant amount of money on your staffing bills over time. Consider using a call centre to help you with your emergency dispatch needs.