Telephone Answering Quick Tips for Business Success

In today’s digital age, telephone answering can actually be a challenge for some. So, how do you (or your team) answer your business phone to make sure that it’s an asset to your business?

Here are some of our top tips:

• Have a human answer your phone, not a machine. It’s more personal and tells your callers that they matter.
• Always introduce yourself at the beginning of the call.
• Have a consistent greeting that says the name of your company in addition to the name of the person answering the phone.
• Smile. It comes through on the other end of the phone. Really. 🙂
• If you have to transfer the caller to another department, tell the caller who they are being transferred to and why.
• If you have to transfer the caller, make sure to get the caller’s contact information in case the call is disconnected.
• When you answer the phone, don’t be doing other things. If you are, your callers will hear your distraction.
• At the end of your call, make sure to thank the caller on behalf of the company and give a polite goodbye. Manners matter, even on the phone. 

Check out more #TelephoneAnswering tips on Twitter.