Summer is almost here! Is your team READY for some much needed relaxation? Did you know that taking time off is just one way to reduce burnout in the workplace? What is Burnout? Burnout is a set of symptoms resulting from continuous or repeated stress. It can occur due to workplace demands, family life and […]

Summer is around the corner and that means warm weather, sunny days and vacation! If you are a contractor, a business owner, or an entrepreneur you know that summer means time off for you and your employees. While it is important to recharge, see friends and family, enjoy yourself and soak up the sunshine, it […]

Are you a contractor looking for call answering support? Whether you are a plumber, electrician, paver, roofer or any other trade contractor, we can help! Here are the top 3 ways we can help your business. You Get the Work Done, We Take the Phone Calls Most contractors are on the road, getting quotes done […]

As we head into February many folks are experiencing the winter blues. Winter blues are caused by a variety of factors including cold weather and a reduction in sunlight. If you live in a colder climate you are more likely to experience the blues and/or a lack of motivation. Here are some tips to reduce […]

As we say goodbye to 2021 and ring in a new year, many businesses are looking ahead to new strategies and practices to improve business and the bottom line in 2022. Here are 5 business goals every business can consider as we head into 2022. 1. Work Life Balance While working from home or remotely can […]

As we head into the holiday season there is no better time to review your customer care policies to ensure your customer loyalty and retention remains at an all time high. A loyal customer will not only continue to support your business but also spread the word about your business. Loyalty can help you gain […]

The landscape of customer service has changed over the years, but one of the biggest impacts to our ability to provide top-notch customer service has been advances in technology and the ability to remain flexible in almost any situation. The pandemic has taught us that the ability to be flexible combined with the utilization of […]

Proud recipients of CAMX Platinum Plus Award of Excellence for Outstanding Service, 17th consecutive year.  (2003-2021) We are proud to be the recipients of the Call Center Award of Excellence from the Canadian Call Management Association (CAM-X). Answer 365 of Halifax, NS has been honoured with the exclusive 2021 Award of Excellence for 17 years.  […]

Over the past two years many of us have made the switch from working at the office to working from home. Whether it is a temporary change or a permanent move, working from home can be beneficial. You save time and money when your office is in your home! While the benefits of working from […]

We are currently looking for friendly, easy going, customer orientated individuals for one of our clients. The perfect fit is someone who is conscientious and values they’re supporting the healthcare profession and who is able to engage in conversations with existing customers, answer questions and place orders (no sales) at the customers’ request. This is […]