We are hiring a bilingual team leader (Moncton) Position Bilingual Team Leader involves overseeing day-to-day operations and providing support to your team. You’ll be responsible for coaching and developing your team to achieve performance metrics and maintaining a high level of customer service. Responsibilities Handle Calls and Escalations: Manage account-related calls and escalate issues as necessary, […]

Answer 365 can be your most valuable partner in achieving seamless communication and customer satisfaction throughout the year. When it comes to property management, now is the time to partner with an award winning call answering service. Answer 365 has been in business for over 70 years and we have been recognized as an award […]

24/7 Support for Emergency Response Having a reliable system to manage communications and operations outside regular office hours is important for employees and for customers. Call answering and virtual reception services offer a lifeline for trades businesses, providing support during off hours, holidays, and emergencies (storms, power outages and unexpected circumstances). The ability to manage emergency […]

As a property manager, effective call answering isn’t just about communication—it’s about resident satisfaction, emergency response readiness, and maximizing building occupancy. Here are five call answering tips for property management teams: 1. Avoid Voicemail: In the fast-paced world of property management, residents appreciate timely responses to their concerns. Avoiding voicemail whenever possible can significantly improve […]

  A professional answering service is important to property management companies for several reasons: 1. 24/7 Availability Property management involves handling a wide range of issues that can occur at any time of the day or night. An answering service ensures that tenants and property owners can reach the management company at all hours, providing […]

Discover How Call Answering Services Can Provide Support to Employees who Work Alone Checking in when working alone is an important safety measure for staff who work independently. Having a check-in procedure can help to ensure a timely response in the case of an emergency or employee absenteeism. When an employee does not check in […]

Were you aware that Answer 365 provides call answering services in multiple languages? If you need assistance for your customers in English, French, or Spanish, we’ve got you covered. Providing call answering and virtual reception services in your customers preferred language is beneficial for many reasons including: 1. Expanded Customer Reach – A bilingual call […]

In the competitive world of property management, incorporating a call answering service into your yearly budget is not just a convenience, but a smart strategy for both residential and commercial property management companies. We Save You Time & Money Property managers juggle various responsibilities every day including maintenance requests, lease agreements, tenant inquiries and more; […]

The landscape of customer service is continually changing and evolving. With new technology on the horizon, it is important to blend innovative solutions with time tested strategies to enhance the customer service experience in 2024. Here are our top customer service tips for 2024 to help your business stay ahead of the curve. Embrace Virtual […]

At Answer 365 We Focus on What We Do Best, So You Can Focus on What You Do Best Did you know that remote reception (call answering and dispatch) can be one the most time saving and cost effective ways to improve your business? In today’s fast-paced world, businesses are continuously looking for new ways […]