It’s almost inevitable–during your busiest, most hectic times, customer service problems pop up and throw everything out of whack. While unexpected problems can be a pain, they don’t have to cause stress to your customers. Here are some top tips for handling unexpected problems that can arise for your customer service team. Higher than expected […]

You’ve probably heard the phrase ‘an attitude of gratitude,’ but how on earth does gratitude have anything to do with your business? It turns out that gratitude has a lot to do with whether you’ll be successful. Here’s why gratitude is especially important when it comes to customer service. Gratitude promotes loyalty When you show […]

Modern customer service is changing constantly. This is due in no small part to the fact that customer expectations are changing, too. New technologies and new ways of thinking have culminated in an environment where customers expect a more nuanced and personal approach. What is Customer Experience? Customers aren’t necessarily focused on the price and […]

If you run a business, you may have heard about how call centres can help you to provide a great customer experience. You’ve probably heard about how they can reduce customer wait times and improve their overall opinion of your business, but there are some other benefits of using a call centre that you may […]

As the days get shorter, the nights get longer, and your customers get busier, it’s more important than ever to make sure that you offer frighteningly good customer service. Here are some ghoulish customer service ‘don’ts’ to avoid this Halloween (and all year long). Don’t Ignore Your Customer This sounds like an easy enough thing […]

It’s never to early to get your business ready for the holiday season. Whether your business involves retail or you’re a part of the service industry, preparation is the key to success. Here are some tips to prepare your business for the holiday season so you can gift your customers with great service all season […]

Having a friendly face to greet your customers is crucial to customer service success, but what if you don’t have customers who come to see you in person? Should you skimp on receptionist services if your customers aren’t going to notice? The hard truth is, they will notice. Having someone dedicated to answering your phones […]

Winter brings a lot more than just cold weather and flu season. It also brings winter storms and unpredictability. If you own a towing company, manage properties, or are involved in any other service-driven business that needs 24-hour coverage, you probably know that winter’s unpredictability can be a nightmare for your business. Luckily, you have […]

When it comes to customer service, it pays to stay ahead of your competition. This can often mean knowing what your customers want and need even before they do. Here are some innovative customer service trends that you can utilize to create a better customer service experience for your customers. Experience is everything More often […]

It’s the middle of the night and you wake to the sound of running water, only to find that a pipe has burst in your home. You rush to the telephone to call your landlord, or maybe a plumber, only to be greeted by the mechanical voice of an answering machine. It’s not a great […]