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Home / Blog

12 August 2019

Five Signs that Your Customer Service Team Needs a Break

call centre, contact centre, Customer Service, Virtual Reception

Customer service can be a demanding job. Your team may do just fine for ages, until they start to show signs of needing a serious break. Burnout is a real risk that many customer service teams face, but how can you tell if your team is headed for trouble? Here are five signs that your […]

5 August 2019

Are Your Customer Service Skills In Need of a Checkup?

call centre, contact centre, Customer Service, Virtual Reception

When it comes to customer service, complacency can be a sneaky little devil. Doing the same things every day can lead to a sense of boredom that translates to lackluster customer service. Are your customer service skills in need of a checkup? Here are some things to look out for in order to keep on […]

29 July 2019

What a Call Centre Can Do For Your Towing Company

call centre, contact centre, Customer Service, Virtual Reception

If you run a towing company, you’re probably familiar with many tools that can help you run your business more smoothly. There’s one tool you might not have considered, but you definitely should. Here’s what call centre services can do for your towing company to help you grow your business. Constant availability Customers don’t just […]

22 July 2019

Mental Health Tips For Customer Service Employees

call centre, contact centre, Customer Service, Virtual Reception

Working in customer service can be both very rewarding and very demanding. It’s not a job for the faint of heart, and the stress of dealing with the public every single day can lead to significant mental distress. Here are some simple tips to help your customer service team improve their mental health in the […]

15 July 2019

How an Answering Service Can Help Your Veterinary Practice

call centre, contact centre, Customer Service, Virtual Reception

As a veterinarian, your priorities likely revolve around providing the best medical care for your four-legged patients. But you can’t overlook the importance of customer service, even after regular business hours. You don’t have to worry about missed calls while you’re focusing on treating your patients. Here’s how an answering service can help your veterinary […]

8 July 2019

Fall Into Great Customer Service Habits

call centre, contact centre, Customer Service, Virtual Reception

Everyone knows that it’s easy to fall into bad habits, but did you know that you can ‘fall into’ good habits, too? It’s simply a matter of practice, repetition, and altering the way you look at things. Here are some simple ways you can fall into great customer service habits. Start small Small changes are […]

25 June 2019

Tackling Seasonal Customer Service Challenges

call centre, contact centre, Customer Service, Virtual Reception

Every season has its good points and its challenges, especially in the customer service industry. Here are some tips to help your business cope with seasonal customer service challenges that may arise. Seasonal slumps Sometimes, business isn’t as ‘busy’ as you’d like it to be. While this can be a negative thing, it can also […]

18 June 2019

Is Your Customer Service Team Battling the Summer Blues?

call centre, contact centre, Customer Service, Virtual Reception

Customer service can be a tough job any time of the year, but summers can really get your team down if they aren’t mentally prepared for them. Summer may be fun and carefree, but the stress of working in customer service can make those longer days seem like an eternity. Here are some tips to […]

11 June 2019

Help Your HVAC Customers Beat the Heat With Excellent Customer Service

call centre, contact centre, Customer Service, Virtual Reception

Summer is a busy time for most HVAC businesses. Whether you cover residential services, commercial services, or both, you need to be on the top of your game to meet all your customers’ needs during the busy summer season. Luckily, there are some things you can do to make sure you meet all your HVAC […]

4 June 2019

Help Your Customers Keep Their Cool This Summer

call centre, contact centre, Customer Service, Virtual Reception

If summer’s got your customers all heated up, don’t lose your cool. Here are some tips to help your customers keep their cool this summer. Put a freeze on long wait times Nothing makes a customer hotter under the collar than having to wait ages to get help from customer service when there’s a problem. […]

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  • Why Remote Reception Could Be A Smart Solution for Your Business September 30, 2019

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