How Remote Reception Can Provide Relief During Employee Vacations
The winter months are here in Canada. It sure is chilly: brrrr! January, February and March are all popular times for your employees to head south to warmer climates. If you find yourself juggling reception or looking to hire temporary workers to weather winter vacations, you may want to consider remote reception. Remote reception (using the services of a call centre staff) can help provide relief during this busy vacation season. Think of remote reception like a gym. Instead of buying gym equipment to have at home, you pay a fee and share the resources with other exercisers.
Remote Reception Provides Quality Services
If you don’t want your business to compromise on customer service while your employees head out of town, remote reception can fill the gap for you. Remote reception teams are highly qualified and experienced in handling a large range of customer service issues and types of businesses. Rather than hire a temp who may or may not work out, a remote reception team is a sure thing.
Remote Reception Is There When You Can’t Be
If you typically handle phone calls and tasks at different hours of the day and night, it can be hard to find employees willing to work varied shifts. Even if you find someone who agrees to do it, it may not work out and you could be left scrambling to find a replacement. With remote reception, there is always a team of professional representatives available to handle your calls for you.
Remote Reception is Cost Effective
Hiring a temp or two can be expensive. Not only do you have to actively recruit a new hire, taking time away from your work for interviews – but you also need to train them. The expenses of hiring a new employee, temp or not, can add up fast. With remote reception, workers are already trained. They are full time customer service and reception professionals who know their jobs well and can easily take on your reception tasks. Because they handle other calls for other companies as well, you end up paying less than you would to pay someone to just work in your office.
As your workers migrate south this winter, don’t get caught unprepared. Take the steps now that will make your winter a breeze. Contact a quality call centre to discuss how remote reception can help you.