Customer Service & Support

Customer Service & Support

Quality customer service is paramount, in both your business and ours. Delivering a personalized answering service for your customers is our job 24/7- 365 days a year. At Answer 365 we treat your customers as if they were our own. Let us take care of your customers after hours, on holidays or 365 days a year.

In today’s competitive world, most companies could really use a reliable call center to help maintain their customer base and grow their businesses. Answer 365 has over 60 years of experience providing exceptional call center service.

How It Works

  • Your customers call in, Answer 365 Agents take the call. Our Agents automatically access your knowledge base to resolve tier 1 and tier 2 technical support issues. For issues that are not easily solved Answer 365 agents generate a trouble ticket.
  • Trouble tickets generated by our agents are integrated with your tech support database.
  • Tier 3 trouble tickets can be dispatched directly to your top level support team or field agents.
  • Escalated support tickets can be dispatch via phone call, text message, email or fax.
  • If your company offers ‘paid support’ services Answer 365 can process orders on your company’s behalf.
  • All of our Help Desk and Tech Support Services are offered in two languages; English and French.

Dealer Locator Services

Let us point your customers in the right direction. When customers call in looking for your product or service, don’t miss the call, or put them on hold. Let Answer 365 keep that potential customer warm using our Live Agents.