Answer 365 call centers work with several government departments and agencies to streamline business processes. High call volumes are the norm in the government sector and most often calls are put on hold or simply not answered.
Very few government agencies offer after hours services. Answer 365 handles not only the overflow call volume but all after hours calls.
Additional Departmental support includes:
- Transportation & Infrastructure
- Building Management
- Hospital and Doctor locating
- Medical Answering Services
- Information technology
Answer 365 provides its suite of call center services to departments of natural resources, environmental agencies, agricultural agencies, and health and safety departments.
By incorporating Answer 365’s call center agents into the work flow of government departments time, money and resources are saved. Answer 365 has long been servicing the government sector. Our agents have government department and agency protocols in place to ensure the public sectors’ questions are answered. Should callers require contact with specific individuals within government bodies, agents then act as triage so calls are sent to the proper department.