|
|
 |
Telephone Answering Service |
|
 |
Virtual Office |
| Answering your phones 365 days |
|
Let us answer your phone on your terms and with your perfect script. |
|
|
|
 |
Enterprise Solutions |
|
 |
E-Commerce |
| Database Hosting, Card Production including smart chip and mag stripe encoding. |
|
Catalogue Orders, 800 #'s, Lottery Tickets |
| |
|
|
 |
Emergency Dispatching |
|
 |
Appointment Scheduling |
| Criteria specific dispatching for emergencies such as fire,water and oil. |
|
We can customize days, time and length of appointments to meet your needs |
| |
|
|
 |
Non Profit Services |
|
|
| Ticket Sales, Donations |
|
|
|
|
|
|
|
H1N1 is coming. Are you ready? |
| |
Health Canada and many leading medical research groups are predicting the H1N1 Pandemic will strike in the fall of 2009. Depending on the Government Agency you refer to it’s estimated up to 40% of your staff will contract the flu. Your business however needs to continue to operate in a seamless manner should the outbreak strike your business. Both employees with the flu symptoms and healthy employees could be working from home to avoid the flu. http://www.theglobeandmail.com/news/world/swine-flu-could-strike-40-in-us/article1230000/
Answer 365 has instituted a plan that has your company prepared in the event the predicted H1N1 does strike at your business. Your staff could be working from the safety of their home.
How Does It work?
All inbound calls to our centre are routed through our Amtelco Infinity software that identifies what company the call is for. This enables us to answer the call with your perfect script. All your employee contact information along with the company website is on the customer service representatives screen. Our representatives have the ability to patch the calls directly to your staff’s home or cell phone. These connections are performed instantly via the software and all these transactions are time stamped. This information is dispersed to each of your employee’s best form of contact, via Text, Email, Fax or Phone Call. Each inbound and outbound call is recorded to insure any misunderstandings by either party are dealt with. Answer 365 will also handle all French inquiries through a partner company in Montreal. The technology transfer is seamless to the customer.
Contact Paul Roy at 1-800-701-7774 or 493-1403 or via email at paulroy@answer365.ca for more information on this service.
|
|
Close |
|
|
Director of Sales |
| |
We are pleased to announce that Paul Roy will be joining the company as Director of Sales. Paul brings many years of sales experience, including business to business sales.
Paul comes to Answer 365 with a career full of business involvement. Eighteen years of those as an owner of an office products and a printing business. He also was Eastern Canadian Sales Manager of a major office products company. This history gives Paul the ability to look at solutions from both sides of the sales equation.
Paul has always been involved in the community and with industry associations. He has served on several Yacht Club Boards as well as being a Minor Hockey Coach. He is Past President of the Nova Scotia Office Products Association. He has also served as a board member of the Canadian Office Products Association and as President of the Bridgewater Business Association. Paul is currently the President of Halifax Harbourside Rotary Club.
Paul has two grown sons and he resides in Bedford with his wife Stella
|
|
Close |
|
|
CAM-X Award of Excellence |
| |
CAM-X Award of Excellence was presented to HMC Communications Inc. by Casey Smit of Abbotsford, B.C. CAM-X President at the Annual Industry meetings held this year in Deerhurst, Ontario. The award is recognition of service excellence.
|
|
Close |
|
|
Outstanding Service Brings National Award.
Answer 365 Wins CAM-X Award of Excellence
|
| |
Answer 365 of Halifax, NS has been honoured with the exclusive 2009 Award of Excellence for the Fifth consecutive year. The award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Answer 365 was presented with the award recently at the CAM-X 45th Annual Convention and Trade Show held at the Delta Grand Okanagan, Kelowna, BC.
Independent judges are contracted by CAM-X to evaluate message services throughout Canada over a six-month period. The criteria for scoring include courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence. The program is now in its 20th year.
"The Award of Excellence program offers the industry the kind of quality testing and benchmarking that is essential to help establish the kind of service levels that are being demanded by our customers.” says CAM-X President Mary Anne Straw. “We congratulate Answer 365 for their achievements.”
Founded in 1964, CAM-X began as a national trade Association representing live answering services. The Canadian Call Management Association now encompasses companies across Canada offering specialized and enhanced operator based services including: call centres, contact centres, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.
Now a five-time winner Answer 365 earned the Gold Award for five consecutive years. CAM-X extends its congratulations to the staff of Answer 365 on their proven quality service to their customers.
|
|
Close |
|
|
Virtual Office |
| |
For many small to medium size business’s it’s impossible to answer the phone all the time. Each potential new customer and existing customer is so precious. Today’s society expects instant response and your automated phone attendant or voice mail puts distance between you and your customer.
Answer 365 state of the art technologies give us the edge to answer your phone on your terms and with your perfect script. We can set you up to have your phones default to our system if your reception is busy, at lunch or for after hours calls. We can patch the call live to your staff’s office line, cell phone, email, text or fax the message.
Our system does more than manage your inbound phone calls. Our interactive software allows you to log in and manage scheduling and appointment bookings. Ideal for Financial Advisors, Realtors, Psychologists, Home Inspection Specialists , Shuttle Services. Your Virtual Office Assistant does not need medical insurance, EI, CCP and never calls in sick or takes holidays. All this at a fraction of the cost of a full time employee.
Contact Paul Roy at 1-800-701-7774 or 493-1403 or via email at paulroy@answer365.ca for more information on this service.
|
|
Close |
|
