|
|
 |
Telephone Answering Service |
|
 |
Virtual Office |
| Answering your phones 365 days |
|
Let us answer your phone on your terms and with your perfect script. |
|
|
|
 |
Enterprise Solutions |
|
 |
E-Commerce |
| Database Hosting, Card Production including smart chip and mag stripe encoding. |
|
Catalogue Orders, 800 #'s, Lottery Tickets |
| |
|
|
 |
Emergency Dispatching |
|
 |
Appointment Scheduling |
| Criteria specific dispatching for emergencies such as fire,water and oil. |
|
We can customize days, time and length of appointments to meet your needs |
| |
|
|
 |
Non Profit Services |
|
|
| Ticket Sales, Donations |
|
|
|
|
|
|
|
Outstanding Service Brings National Award. |
| |
|
|
Close |
|
|
Answer365 Answers the Call |
| |
Hurricane Earl hit Halifax on September 4 in the morning as a Category 2 storm. The heavy winds and rain caused a number of problems including power outages. Answer365 was without utility supplied power for over 21 hours. The investment in reliable emergency backup power systems enabled continuous uninterrupted service to its clients. These clients and in turn our customers clients depend on Answer365 to provide this level of service. During the power outage Answer365 answered over 3,800 calls and delivered over 2,000 messages.
Answer365 is proud of once again being a critical link in the services to the community that allows us all to the weather the storm.
|
|
Close |
| |
 |
|
Close |
|
|
Outstanding Service Brings National Award.
Answer 365 Wins CAM-X Award of Excellence
|
| |
Answer 365 of Halifax, NS has been honoured with the exclusive 2009 Award of Excellence for the Fifth consecutive year. The award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Answer 365 was presented with the award recently at the CAM-X 45th Annual Convention and Trade Show held at the Delta Grand Okanagan, Kelowna, BC.
Independent judges are contracted by CAM-X to evaluate message services throughout Canada over a six-month period. The criteria for scoring include courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence. The program is now in its 20th year.
"The Award of Excellence program offers the industry the kind of quality testing and benchmarking that is essential to help establish the kind of service levels that are being demanded by our customers.” says CAM-X President Mary Anne Straw. “We congratulate Answer 365 for their achievements.”
Founded in 1964, CAM-X began as a national trade Association representing live answering services. The Canadian Call Management Association now encompasses companies across Canada offering specialized and enhanced operator based services including: call centres, contact centres, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.
Now a five-time winner Answer 365 earned the Gold Award for five consecutive years. CAM-X extends its congratulations to the staff of Answer 365 on their proven quality service to their customers.
|
|
Close |
|
|
Virtual Office |
| |
For many small to medium size business’s it’s impossible to answer the phone all the time. Each potential new customer and existing customer is so precious. Today’s society expects instant response and your automated phone attendant or voice mail puts distance between you and your customer.
Answer 365 state of the art technologies give us the edge to answer your phone on your terms and with your perfect script. We can set you up to have your phones default to our system if your reception is busy, at lunch or for after hours calls. We can patch the call live to your staff’s office line, cell phone, email, text or fax the message.
Our system does more than manage your inbound phone calls. Our interactive software allows you to log in and manage scheduling and appointment bookings. Ideal for Financial Advisors, Realtors, Psychologists, Home Inspection Specialists , Shuttle Services. Your Virtual Office Assistant does not need medical insurance, EI, CCP and never calls in sick or takes holidays. All this at a fraction of the cost of a full time employee.
Contact Paul Roy at 1-800-701-7774 or 493-1403 or via email at paulroy@answer365.ca for more information on this service.
|
|
Close |
|
|
Big Brothers Big Sisters of Greater Halifax |
| |
Answer 365 presented with an Award of Excellence by Big Brothers Big Sisters of Greater Halifax.
At the 2010 Annual General Meeting of Big Brothers Big Sisters of Greater Halifax, President Bill Tucker and Director of Operations Sue Tucker accepted an Award of Excellence on behalf of Answer365. The Award was presented to Answer365 by Executive Director Carol Goddard and Anthony Nazer. The Award is recognition of Answer365 support of the great work of Big Brothers Big Sisters of Greater Halifax.
Youth Service award winners were Sarah Backland, Jessica Blaikie, Anthony Nazer and Brendon Schartz. A number of 5, 10 and 15 year Service Awards were presented to deserving volunteers.
Former NHL, now Saint Mary’s University hockey player Mike Danton was the quest speaker. Mr. Danton opened his soul and provided a powerful message about providing children direction, nurturing, and love. Mr. Danton provided a profound look at his life experience including leaving a dysfunctional home at the age of 11, without the fundamental skills and knowledge to function in our society.
|
|
Close |
|
