Every season has its good points and its challenges, especially in the customer service industry. Here are some tips to help your business cope with seasonal customer service challenges that may arise. Seasonal slumps Sometimes, business isn’t as ‘busy’ as you’d like it to be. While this can be a negative thing, it can also […]

Customer service can be a tough job any time of the year, but summers can really get your team down if they aren’t mentally prepared for them. Summer may be fun and carefree, but the stress of working in customer service can make those longer days seem like an eternity. Here are some tips to […]

Summer is a busy time for most HVAC businesses. Whether you cover residential services, commercial services, or both, you need to be on the top of your game to meet all your customers’ needs during the busy summer season. Luckily, there are some things you can do to make sure you meet all your HVAC […]

If summer’s got your customers all heated up, don’t lose your cool. Here are some tips to help your customers keep their cool this summer. Put a freeze on long wait times Nothing makes a customer hotter under the collar than having to wait ages to get help from customer service when there’s a problem. […]

If you run a towing or roadside service business, summer is probably one of your busiest times of year. When the weather turns warm, more people hit the roads to visit family, friends, and take in the sights. Using the services of a call centre may not seem like something your business would do, but […]

Summertime can be a boon for your business, but are you ready to handle a summer customer service rush? Here are some tips to help your business keep its cool during a busy summer season. Know what to expect If you know that summer is going to be busy, you can plan ahead for the […]

Nothing says summer fun like customer appreciation! If you want to show your customers that you love them, why not use one of these fun summer appreciation ideas? Social media takeover with giveaways How well do you really know your customers? And how well do they know you? Why not let your customer service staff […]

No matter what industry your business is in, staffing can be tricky, especially during those times of year when many of your staff want to take time off. Summer is one of those times–a time when everyone seems to want to take a vacation, but how do you make sure that your employees’ time off […]

Your customer support team is your most powerful tool. If your team isn’t up to the job, your customers are going to suffer, and you’ll probably lose their business. Luckily, you can use a few simple tips to build an amazing customer support team. Empower your support team Training your team is important, buy you […]

The healthcare industry may not be one that many people associate with call centres, but it’s one field where the use of call centres is rapidly growing. Call centres can provide numerous benefits in this particular field. Here’s how call centres benefit the healthcare industry. Better customer service for patients Whether a patient needs to […]