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Home / Blog

1 June 2023

How A Call Answering Service Can Help Your Employees

Did you know that a call answering service not only benefits your customers but also your employees? Most of the time when a business considers investing in a call answering service, the benefits they look at include: red-carpet customer service, a consistent client experience, after-hours/holiday coverage and cost savings. However, another great benefit is employee satisfaction and […]

30 April 2023

Supercharge Your Business this Summer with an Award winning Call Answering Service

Summer is around the corner and, for many organizations, that means managing an increase in requests for vacation time. Factor in the unexpected – including unexpected absenteeism; the cost of business growth or business emergencies; and you may find yourself short-staffed. Here are 3 ways Answer 365 can help you supercharge your business this summer, […]

31 March 2023

Call Answering for Your Business – A Checklist!

Are you looking for a call answering service but not sure where to begin? Here is a great checklist to use as you explore different options for your business. There are many reasons why you might want to consider using a call answering service. Here are a few: 1. Professionalism: A call answering service can help your business […]

28 February 2023

Businesses that Use Call Centers to Improve Customer Service

call answering service, call center

It is not just big businesses and corporations using call centers these days. Many small businesses and organizations are finding it beneficial to invest in a call answering service to help streamline their customer service process, improve customer relationships and save money. You may be surprised at the different small businesses (and industries) that use […]

31 January 2023

The Top Three Reasons Why First Contact Resolution (FCR) is Important to Your Business

call answering service, First Call Resolution, First Contact Resolution, Key Performance Indicator, KPI, live call answer service

When it comes to running a business, happy customers are repeat customers. A satisfied customer will recommend your business to friends and family (free marketing!) while continuing to invest in your products/services; and one of the key indicators of repeat business and positive testimonials is First Contact Resolution (FCR). Let’s have a look at the […]

30 December 2022

The Top 3 Ways A Call Center Can Benefit Your Business During the Winter Months

We all know how unpredictable the weather can be in the winter. Cold weather can result in employee absence and a surge in phone calls, a double whammy for any business. So, how can a call centre benefit your business during the winter months (and all year long)? Read on and find out! BUILDING TRUST […]

30 November 2022

Four Key Components for Red Carpet Customer Service

Even though you can’t technically roll out the red carpet for your customers, you can treat them to a red carpet customer experience with each and every interaction. Here are four key components for building loyalty with your customers and clients. Consistency Creating a consistent experience for your customers (in person or on the phone) […]

31 October 2022

What to Look for in a Call Answering Service

When it comes to choosing a call answering service, not all businesses are the same. Here are a few things to consider when looking for a call answering service to support your business. 1. Flexibility with Services When it comes to supporting a business one size does not fit all. Different industries and businesses will […]

21 October 2022

Answer 365 – Outstanding Service Brings Home National Award

Answer 365 – Halifax of Halifax, NS has been honored with the exclusive 2022 Award of Excellence for 18 years. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Answer 365 – Halifax was presented with […]

30 September 2022

Getting Your Business Ready for a Successful Winter Season

With cooler weather around the corner, it might be time to start thinking about how the winter season can impact your business and how a call answering service can help your business stay in tip top shape all winter long. We all know how unexpected weather conditions can impact our business, and if you are […]

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Recent Posts

  • How A Call Answering Service Can Help Your Employees June 1, 2023
  • Supercharge Your Business this Summer with an Award winning Call Answering Service April 30, 2023
  • Call Answering for Your Business – A Checklist! March 31, 2023
  • Businesses that Use Call Centers to Improve Customer Service February 28, 2023
  • The Top Three Reasons Why First Contact Resolution (FCR) is Important to Your Business January 31, 2023

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