Did you know that a call answering service not only benefits your customers but also your employees? Most of the time when a business considers investing in a call answering service, the benefits they look at include: red-carpet customer service, a consistent client experience, after-hours/holiday coverage and cost savings. However, another great benefit is employee satisfaction and […]

Summer is around the corner and, for many organizations, that means managing an increase in requests for vacation time. Factor in the unexpected – including unexpected absenteeism; the cost of business growth or business emergencies; and you may find yourself short-staffed. Here are 3 ways Answer 365 can help you supercharge your business this summer, […]

Are you looking for a call answering service but not sure where to begin? Here is a great checklist to use as you explore different options for your business. There are many reasons why you might want to consider using a call answering service. Here are a few: 1. Professionalism: A call answering service can help your business […]

It is not just big businesses and corporations using call centers these days. Many small businesses and organizations are finding it beneficial to invest in a call answering service to help streamline their customer service process, improve customer relationships and save money. You may be surprised at the different small businesses (and industries) that use […]

When it comes to running a business, happy customers are repeat customers. A satisfied customer will recommend your business to friends and family (free marketing!) while continuing to invest in your products/services; and one of the key indicators of repeat business and positive testimonials is First Contact Resolution (FCR). Let’s have a look at the […]

We all know how unpredictable the weather can be in the winter. Cold weather can result in employee absence and a surge in phone calls, a double whammy for any business. So, how can a call centre benefit your business during the winter months (and all year long)? Read on and find out! BUILDING TRUST […]

Even though you can’t technically roll out the red carpet for your customers, you can treat them to a red carpet customer experience with each and every interaction. Here are four key components for building loyalty with your customers and clients. Consistency Creating a consistent experience for your customers (in person or on the phone) […]

When it comes to choosing a call answering service, not all businesses are the same. Here are a few things to consider when looking for a call answering service to support your business. 1. Flexibility with Services When it comes to supporting a business one size does not fit all. Different industries and businesses will […]

Answer 365 – Halifax of Halifax, NS has been honored with the exclusive 2022 Award of Excellence for 18 years. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Answer 365 – Halifax was presented with […]

With cooler weather around the corner, it might be time to start thinking about how the winter season can impact your business and how a call answering service can help your business stay in tip top shape all winter long. We all know how unexpected weather conditions can impact our business, and if you are […]