Surges in call volume can happen for various reasons. Whether you experience seasonal surges, event-related ones, or just the random volume of excess callers, it can put extra stress on your phone staff. Here are some tips to help you prepare your business for high call volumes. Forecast spikes Using data from previous months, try […]

Nobody wants unhappy customers. Customers certainly don’t want to be unhappy, and your employees most likely don’t want the stress of dealing with an unhappy customer. However, if you arm your employees with the right tools to help your customers, you can turn an angry customer into a happy one. Here are some things to […]

Want your customers to keep coming back again and again? Make them feel valued. Here’s how to ensure that your customers feel valued when they do business with you. Don’t waste their (valuable) time Time is money, so if your customers feel like you’re taking up too much of their time unnecessarily, they may think […]

It’s easy to get new customers, especially if you offer super incentives to them. Keeping your customers loyal is trickier. With other businesses competing for your customers’ attention, you need to be quick and clever to keep customers coming back for more. Here are five tips for increasing customer loyalty so your customers will stick […]

Not sure what it’s like to work on the phones?  Not sure if a smaller ‘call centre’ environment is right for you?  Don’t like the large impersonal call centered with huge volumes and an 800# to speak with HR or limited flexibility in scheduling? Here at Answer 365 we have a great opportunity to “try […]

There’s always room for improvement when it comes to customer service. Even the best and brightest salespeople can always find room for improvement in their customer service skills. Here are some simple tips to improve customer service in your sales team. Get customer feedback Customer surveys can be an extremely useful tool for your sales […]

Millennials get a lot of flack for being addicted to their technology, especially their phones. It’s tempting to assume that this would make them great at phone jobs, but sadly, this isn’t true. The Millennial generation grew up with text and email, causing them to spend less time talking on the telephone than previous generations. […]

It’s important to know what your customer thinks of your performance. After all, good customer service is tailored to meet the needs of every customer, and the best way to find out what those needs are is to ask. Here’s how customer service surveys can help your customer service team improve and learn. Real feedback […]

Lotteries require many employees to keep things running smoothly. Customer service may not seem like an important aspect of lotteries, but in reality, it’s one of the most important aspects of the industry. Call centres can play an important role in providing services to lotteries. Here are just a few ways that call centres can […]

You’ve probably heard the age old advice that you should smile when answering the telephone in order to come across as friendly and welcoming. Does this tiny bit of body language really make that much of a difference when you’re communicating by telephone? The answer is yes, and here’s why. Posture, breathing, and stress Although […]