The truth is, many government agencies are overtaxed, overworked and are wearing way too many hats. If you run or work within a government agency, you may find yourself or your team playing the role of customer service and telephone answering agent in addition to your primary and secondary roles. If this sounds like you, […]

If you run a towing and tire company, you’re – literally – on the go 24-7. You get calls constantly and then you must respond regardless of your location. For a company that isn’t gigantic, this can create an expensive scenario for you. You’re faced with either trying to do it all yourself or hiring […]

Customer service can make or break any business, regardless of the quality of the product. If the customer service a business delivers doesn’t match the quality of the product, businesses stand to lose crucial sales and customers. Taking customer service seriously is key to success, regardless of what your business specializes in. As specialists in […]

Business people are busy, and often it is with other busy business people. Inevitably, once you sit down for a meeting a phone call will come in. This is not a moment of panic, but it is important to identify in advance how to handle these calls that come in. First, consider the type of […]

In order to determine whether your business would benefit from call centre services, here are two primary things to explore: voicemails and hang-ups. Voicemails When you have a high volume of voicemail calls in your business, this indicates that callers are reaching out to you to provide the services they need. However, they’re not reaching […]

If you’re a plumber or an electrician, most of the work you do is outside of the office. When you’re not at your office on a regular basis, you end up missing calls from customers. Even if you offer customers your mobile phone number, there’s no guarantee you can answer the phone when you’re knee […]

Our newest infographic outlines 10 of the top things to avoid if you want to deliver good customer service.

Alarm and security companies know one thing: there’s no predicting alarm and security needs. An alarm can go off at any time of the day or night – and staffing up enough people to ensure that the phone is answered 24-7 can make runing your company expensive – fast. The good news is that call […]

The way you greet your customers and potential clients matters. The art of customer service is just that – an art. Getting the tone just right is crucial to expanding your bottom line. Unfortunately, customer service isn’t always second nature to a lot of us. It takes continual learning to do it well consistently. Answer […]

E-commerce is on the rise. Whether you have an exclusively online business or you’re a brick and mortar store adding clicks to your bricks, you are probably finding that selling online is both profitable and needed as your business grows. With selling online comes a greater need for communication. Sometimes your customers will have questions […]