The landscape of customer service has changed over the years, but one of the biggest impacts to our ability to provide top-notch customer service has been advances in technology and the ability to remain flexible in almost any situation. The pandemic has taught us that the ability to be flexible combined with the utilization of […]

Every business at some point will receive a call from an angry customer. Here are five tips on how to handle an upset customer. 1. Let your customer vent  One of the best ways to de-escalate the call is to allow your customer to vent. Sometimes people just want someone to listen without interruption. Take […]

How to handle an increase in business calls during an emergency or crisis Let’s face it, emergencies and unexpected situations happen at work and in life that can impact your business. Whether it is a personal emergency, COIVD-19, or a weather-related crisis, it is important to have a continuity plan in place to ensure your […]

Did you know the cost of acquiring a new customer is more than keeping a current customer? In fact, According to Harvard Business Review, “Depending on which study you believe, and what industry you’re in, acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one.” Losing just […]

Why using a 24-hour answering service is beneficial to your business. Are you considering investing in a call answering service for your business? Let us break down the benefits for you.  An Unanswered Phone Call May Mean a Lost Client Think of us as an extension of your business helping you retain current customers and attracting […]

If you’re looking for ways to improve your customer service in the New Year, consider growing your business into a customer-focused one. Customer experience is more important than ever, and with customers demanding more and better forms of customer service, you’d better keep up if you want your business to thrive. Here are some tips […]

The first few weeks after the holiday season can seem to drag, especially after all the excitement of the New Year has died down. Customers can be less jolly and your customer service team may start to suffer from the ‘post-holiday blues.’ With a little planning, you can be prepared for these post-holiday season doldrums. […]

At the beginning of a new year, it can be tempting to set some pretty lofty goals for your business, including your customer service team. Studies have shown that the best, most achievable goals are also realistic ones. Here’s how you can set better, more achievable goals for your customer service team in the New […]

Whether you own an HVAC business or a company that offers roadside assistance, you probably know that the winter can be a busy, unpredictable time of year. Cold weather can be frustrating or even downright dangerous if your customers lose their heating or break down on the side of the road. Who can they call […]

December is a great time to look back over the previous year and analyze how your customer service team has done. Are there things that you could have done differently? Maybe there are some things you did really well that you’d like to try again. Here are some tips to help you get the most […]