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Home / Blog / Customer Service

29 January 2019

New Year, New Approach to Customer Service

call centre, contact centre, Customer Service, Virtual Reception

There’s no time like the New Year to tackle a new approach to managing your business, especially when it comes to customer service. Here’s how you can take a new approach to customer service this year. Look at your customer service from your customer’s point of view You may think you’re doing the best you […]

22 January 2019

Help Your Customer Service Team Beat the Winter Blues

call centre, contact centre, Customer Service, Virtual Reception

Winter can be a wonderful time of year filled with holidays and cheer, but it can also be a very difficult time for many people. Winter blues and holiday stress can be a terrible combination that can make it difficult to stay upbeat while dealing with customers. Here’s how you can beat the ‘winter blues’ […]

15 January 2019

Giving Back: Making Customer Service Meaningful Through Charitable Works

call centre, contact centre, Customer Service, Virtual Reception

Giving back to your community can be extremely rewarding. Doing so as a business can not only grow your reputation as a great member of your community, but it can make you and your employees feel great, too. Here’s how you can make customer service more rewarding through charitable works. Look for a need Sometimes, […]

24 December 2018

Stress Free Holidays for Your Customers and Customer Service Staff

call centre, contact centre, Customer Service, Virtual Reception

Stress can be a real pain at the best of times, but during the holiday season, it can really sneak up on you. Customer service can be even more stressful during the holiday season, but luckily there are some things you can do to mitigate the effects of stress on your customer service team and […]

18 December 2018

Plan Ahead For Customer Service Success in the New Year

call centre, contact centre, Customer Service, Virtual Reception

The end of the year is the perfect time to look ahead and plan for success in the New Year. Why not make some New Year’s resolutions for customer service success? Here’s how you can plan ahead for customer service success in the New Year. Look back Take a look at your statistics from the […]

11 December 2018

Giving the Gift of Awesome Customer Service

call centre, contact centre, Customer Service, Virtual Reception

When the holidays roll around, you may start to think of ways you can give back to your customers to show your appreciation for their support and loyalty. While it’s always nice to send them gifts, it’s also a great idea to step back and look at the best gift that you can give them […]

4 December 2018

Get Personal This Holiday Season: Tips to Personalize your Customer’s Experience

call centre, contact centre, Customer Service, Virtual Reception

Customers prefer dealing with businesses that make them a priority. How can you let your customers know that they’re your priority? You can make every interaction with them more personalized. Here’s how you can personalize your customer service today. Use names It may sound trite, but using a customer’s name is still one of the […]

27 November 2018

Tips to Keep Your Cool During the Busy Holiday Season

call centre, contact centre, Customer Service, Virtual Reception

Customer service can be a very demanding field. It takes a certain type of personality to succeed in this work, but even the most patient and persistent people can find customer service to be challenging. When you’re experiencing a high volume of calls, it can definitely stress you out. Here’s how to keep your cool […]

20 November 2018

5 Ways to Show Your Customers That You’re Thankful

call centre, contact centre, Customer Service, Virtual Reception

The holiday season is the perfect time to show your customers that you’re thankful for their business. Here are five simple ways to show your customers that you’re thankful. Send them a card In today’s modern world, email rules supreme, but an old-fashioned greeting card is still king when it comes to customer service. Whether […]

13 November 2018

Prepare for The Holiday Rush With Call Centre Services

call centre, contact centre, Customer Service, Virtual Reception

The holiday season can see a spike in calls to your business. While this is great for your company, it can quickly become a disaster if you don’t have plan for emergencies and employee absences. Here are some simple tips to help you prepare for the holiday rush by using call centre services. Plan ahead […]

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Recent Posts

  • New Year, New Approach to Customer Service January 29, 2019
  • Help Your Customer Service Team Beat the Winter Blues January 22, 2019
  • Giving Back: Making Customer Service Meaningful Through Charitable Works January 15, 2019
  • Stress Free Holidays for Your Customers and Customer Service Staff December 24, 2018
  • Plan Ahead For Customer Service Success in the New Year December 18, 2018

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