21 January 2020

Surviving the Post-Holiday Customer Service Blues

The first few weeks after the holiday season can seem to drag, especially after all the excitement of the New Year has died down. Customers can be less jolly and your customer service team may start to suffer from the ‘post-holiday blues.’ With a little planning, you can be prepared for these post-holiday season doldrums. Here’s how to survive the post-holiday blues in customer service.

Plan something to look forward to

The hype and excitement of looking forward to the holidays can fizzle out quickly when January arrives and there are no more fun times to look forward to. Since spring and summer are still a long way off, make an effort to give your customer service team something to look forward to each month in the early part of the year. This is a great time to host friendly competitions, giveaways, and team building exercises.

Don’t forget your customers–the early part of the year is a great time to offer up special discounts, loyalty rewards, or even just a friendly note to remind them why you are happy they choose to do business with you. Give your customers a reason to look forward to another year with you!

Bring summer to your office

A lack of vitamin D, which we get most easily through sunlight, can lead to fatigue and even mild depression. Seasonal depression is a real problem for many people, but you can help your employees combat it by offering healthy snacks and beverages at the office and encouraging them to spend time outdoors, whenever possible.

Consider getting a light therapy lamp (or several of them) for the office. These ultra-bright lights have been shown to help some people beat the winter blues, though admittedly they won’t work for everyone. However, having a little bright light in the office can have a positive mental effect because it is reminiscent of being outdoors in the summer sunshine.

Beating the post-holiday blues doesn’t have to be difficult, and you don’t have to make your customer service team struggle through on their own. You may benefit from using the services of a telephone call centre during the post-holiday season. Call Answer 365 today and see if they can help your customer service team in the New Year and beyond.