• Our Services
  • Industries
  • FAQs
  • About Us
  • Careers
  • Client Login
  • Contact
  • Blog
1-800-701-7774 Request A Quote
Français
Answer 365
  • Careers
  • Client Login
  • Contact
  • 1-800-701-7774
  • Call Center Services
    • Appointment Booking
    • Remote Reception
    • Customer Service
    • Emergency Response
    • Franchisee Services
    • Order Processing
    • Employee Check Ins
    • Server Monitoring
    • Technical Support
  • Industries
    • Towing & Tire
    • Electricians & Plumbers
    • Medical & Healthcare
    • Trades & HVAC
    • Properties & Real Estate
  • About Us
  • Request a Quote

Home / Blog / phone communication

16 June 2021

How to Deal with an Angry Customer: tips for quickly de-escalating a phone call and resolving your customer’s issue

Answer 365, call centre, Customer Call Center, customer feedback, Customer Service, phone communication, Telephone answering

Every business at some point will receive a call from an angry customer. Here are five tips on how to handle an upset customer. 1. Let your customer vent  One of the best ways to de-escalate the call is to allow your customer to vent. Sometimes people just want someone to listen without interruption. Take […]

5 January 2015

Favourite Phone Greetings

Customer Service, phone communication

Have you ever called a company and been greeted with a jumbled, garbled mess of a greeting that left you wondering why you called in the first place? Many businesses overlook the importance of a great telephone greeting, but it can help your business in so many ways. A great greeting puts your customers at […]

15 April 2014

Top 10 Things to Avoid Doing When You Answer the Phone

phone, phone communication

The way you greet your customers and potential clients matters. The art of customer service is just that – an art. Getting the tone just right is crucial to expanding your bottom line. Unfortunately, customer service isn’t always second nature to a lot of us. It takes continual learning to do it well consistently. Answer […]

27 January 2014

Top 10 Tips for Effective Phone Communication

phone communication

Phone communication is something of an art. Without nonverbal body language to help facilitate communication, phone calls require entirely upon tone of voice and information conveyed. The following tips are meant to help you help your customer service team master the art of phone communication. 1. Be Consistent Have a unified front for answering the […]

23 September 2013

The Importance of Strong Phone Communication

phone communication

The importance of strong phone communication in business today cannot be overstated. More often than not, customer service takes place over the phone, and, thanks to innovations such as the internet, we now live in a world that no longer wants to wait to get information or make appointments. Businesses must keep up with this […]

Recent Posts

  • What is Workplace Burnout and How to Prevent it April 29, 2022
  • Summertime Fun! How to Make Sure Your Business Runs Smoothly all Summer Long March 31, 2022
  • Call Answering Service for Your Business – Contractors February 28, 2022
  • How to Beat the Winter Work Blues January 27, 2022
  • Top 2022 Business Goals for a Thriving Business December 29, 2021

Contact Information

1-800-701-7774 sales@answer365.ca Request A Quote
  • Services
  • Industries
  • About
  • Contact

Services

  • Call Center Services
  • Answering Services

Industries

  • Home Heating Oil and Gas
  • Properties & Real Estate
  • Electricians & Plumbers

Support

  • FAQs
  • Client Login
  • Contact

About

  • About Us
  • Careers
  • Blog
Answer 365 Call Centre. © 2022. All rights reserved.