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Home / Blog / call centre

28 October 2019

The Customer Experience: What It Is And What It Means To Your Business

call centre, contact centre, Customer Service, Virtual Reception

Modern customer service is changing constantly. This is due in no small part to the fact that customer expectations are changing, too. New technologies and new ways of thinking have culminated in an environment where customers expect a more nuanced and personal approach. What is Customer Experience? Customers aren’t necessarily focused on the price and […]

21 October 2019

Surprising Benefits of Using a Call Centre for Your Business

call centre, contact centre, Customer Service, Virtual Reception

If you run a business, you may have heard about how call centres can help you to provide a great customer experience. You’ve probably heard about how they can reduce customer wait times and improve their overall opinion of your business, but there are some other benefits of using a call centre that you may […]

14 October 2019

Ghoulish Customer Service Dont’s To Avoid

call centre, contact centre, Customer Service, Virtual Reception

As the days get shorter, the nights get longer, and your customers get busier, it’s more important than ever to make sure that you offer frighteningly good customer service. Here are some ghoulish customer service ‘don’ts’ to avoid this Halloween (and all year long). Don’t Ignore Your Customer This sounds like an easy enough thing […]

7 October 2019

Get Ready for the Holiday Season

call centre, contact centre, Customer Service, Virtual Reception

It’s never to early to get your business ready for the holiday season. Whether your business involves retail or you’re a part of the service industry, preparation is the key to success. Here are some tips to prepare your business for the holiday season so you can gift your customers with great service all season […]

30 September 2019

Why Remote Reception Could Be A Smart Solution for Your Business

call centre, contact centre, Customer Service, Virtual Reception

Having a friendly face to greet your customers is crucial to customer service success, but what if you don’t have customers who come to see you in person? Should you skimp on receptionist services if your customers aren’t going to notice? The hard truth is, they will notice. Having someone dedicated to answering your phones […]

23 September 2019

Managing Callouts During Winter Storm Season

call centre, contact centre, Customer Service, Virtual Reception

Winter brings a lot more than just cold weather and flu season. It also brings winter storms and unpredictability. If you own a towing company, manage properties, or are involved in any other service-driven business that needs 24-hour coverage, you probably know that winter’s unpredictability can be a nightmare for your business. Luckily, you have […]

16 September 2019

Innovative Customer Service Trends That Are Here To Stay

call centre, contact centre, Customer Service, Virtual Reception

When it comes to customer service, it pays to stay ahead of your competition. This can often mean knowing what your customers want and need even before they do. Here are some innovative customer service trends that you can utilize to create a better customer service experience for your customers. Experience is everything More often […]

9 September 2019

Emergency Answering Services Give Your Customers Peace of Mind

call centre, contact centre, Customer Service, Virtual Reception

It’s the middle of the night and you wake to the sound of running water, only to find that a pipe has burst in your home. You rush to the telephone to call your landlord, or maybe a plumber, only to be greeted by the mechanical voice of an answering machine. It’s not a great […]

26 August 2019

How to Keep Your Customer Service Team Healthy This Winter

Answer 365, call centre, contact centre, Customer Service, Virtual Reception

Winter brings more than just colder weather. It can also bring the onset of cold and flu season. Customer service call centres can be particularly susceptible to the ‘sick season,’ partly because of the close proximity in which everyone works. Here’s how to keep your customer service team healthy this winter and avoid absence through […]

19 August 2019

Four Key Skills for Excellent Customer Service

Answer 365, call centre, contact centre, Customer Service, Virtual Reception

Read any customer service blog and you’ll see the same thing–there are many ‘essential’ skills needed for excellent customer service. If you break it down further, you can narrow this list down to just a handful of necessary skills. Here are four key skills required for excellent customer service. Empathy Empathy is always mentioned as […]

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Recent Posts

  • The Customer Experience: What It Is And What It Means To Your Business October 28, 2019
  • Surprising Benefits of Using a Call Centre for Your Business October 21, 2019
  • Ghoulish Customer Service Dont’s To Avoid October 14, 2019
  • Get Ready for the Holiday Season October 7, 2019
  • Why Remote Reception Could Be A Smart Solution for Your Business September 30, 2019

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