Whether you own an HVAC business or a company that offers roadside assistance, you probably know that the winter can be a busy, unpredictable time of year. Cold weather can be frustrating or even downright dangerous if your customers lose their heating or break down on the side of the road. Who can they call […]

December is a great time to look back over the previous year and analyze how your customer service team has done. Are there things that you could have done differently? Maybe there are some things you did really well that you’d like to try again. Here are some tips to help you get the most […]

The holidays can be a busy, stressful time for everyone, especially if there’s a problem that needs to be solved. Customer service is a very demanding industry, but you have to be careful not to react too negatively to customer complaints, especially during the holidays when everyone seems to be more stressed and have less […]

During the holidays, there’s a surge in calls to call centres by people looking for customer support, specifically technical support. Is your customer service team prepared to handle the added workload? Here’s why you should consider using a telephone call centre to boost your technical support this holiday season. Give your customer service team a […]

No two customers are alike, and this is especially noticeable during the holiday shopping season. You can be better prepared to meet all your customers’ needs if you understand what kind of customer they are during the hectic holiday season. Here are three different customer types and the best way to help each one. The […]

When your sales start to stagnate, it can be tempting to put your efforts at customer service on hold. After all, investing more time and money into your customer service can feel counterproductive when sales are down. However, putting profits before people is a bad idea when it comes to business. Here’s why you need […]

In a world that seems to be ever more cruel day after day, the simple act of being kind can go a long way. In customer service, kindness can often be overlooked, replaced by efficiency and even technology. But the simple truth is, if you want your business to stand out, choosing kindness can be […]

It’s almost inevitable–during your busiest, most hectic times, customer service problems pop up and throw everything out of whack. While unexpected problems can be a pain, they don’t have to cause stress to your customers. Here are some top tips for handling unexpected problems that can arise for your customer service team. Higher than expected […]

You’ve probably heard the phrase ‘an attitude of gratitude,’ but how on earth does gratitude have anything to do with your business? It turns out that gratitude has a lot to do with whether you’ll be successful. Here’s why gratitude is especially important when it comes to customer service. Gratitude promotes loyalty When you show […]

Winter brings more than just colder weather. It can also bring the onset of cold and flu season. Customer service call centres can be particularly susceptible to the ‘sick season,’ partly because of the close proximity in which everyone works. Here’s how to keep your customer service team healthy this winter and avoid absence through […]