Winter brings more than just colder weather. It can also bring the onset of cold and flu season. Customer service call centres can be particularly susceptible to the ‘sick season,’ partly because of the close proximity in which everyone works. Here’s how to keep your customer service team healthy this winter and avoid absence through […]

Read any customer service blog and you’ll see the same thing–there are many ‘essential’ skills needed for excellent customer service. If you break it down further, you can narrow this list down to just a handful of necessary skills. Here are four key skills required for excellent customer service. Empathy Empathy is always mentioned as […]

Lotteries require many employees to keep things running smoothly. Customer service may not seem like an important aspect of lotteries, but in reality, it’s one of the most important aspects of the industry. Call centres can play an important role in providing services to lotteries. Here are just a few ways that call centres can […]

When it comes to customer service, there’s no such thing as ‰Û÷too much availability.’ Your customers want to communicate with you, and they expect you to keep the lines of communication open when they need you. Here’s how you can improve your customer service with a conversational approach to your customers. Go where they are […]

Customers crave efficiency, but are you giving it to them? It can be easy to slip into complacency when it comes to customer service, but you need to make sure you aren’t inconveniencing your customers with long wait times, extended holds, and inefficient service reps. Here are some tips to increase customer service efficiency and […]

The holidays can be a busy time for your business. Depending on what you sell or do, your customers could be beating down your door to do business with you. Of course, the holiday season is also a time when your employees will likely request more time off and you’ll likely have holiday events that […]

Customer relationships are the glue that holds your business together, but how can you find enough time in the day to make sure that those relationships are nurtured and grown? Call centres offer the ideal solution for building and maintaining strong customer relationships by supporting your customers when they need you. Here are some ways […]

Don’t think you need a real, live person to handle your incoming customer service calls? Think again. The sound of an unanswered phone may as well be the same as a slamming door–one that your customer is walking through as they leave your business for another one. And if you leave your customer calls in […]

Your customers are the lifeblood of your business, but how can you make sure you’re keeping them happy if you can’t communicate with them the way they expect you to? Customers have a language of their own, that is, they speak to each other in a different way than they may speak to you. How […]