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Home / Blog / Answer 365

19 August 2021

How Can Remote Reception Help My Business?

administrative support, Answer 365, phone answering, remote reception, virtual assistant

There is a lot of talk these days about remote reception and how it can benefit businesses in a wide range of industries. In fact, many companies are taking the leap into remote reception and support in order to take their business to the next level. Whether it is a need for part-time, after-hours or […]

16 June 2021

How to Deal with an Angry Customer: tips for quickly de-escalating a phone call and resolving your customer’s issue

Answer 365, call centre, Customer Call Center, customer feedback, Customer Service, phone communication, Telephone answering

Every business at some point will receive a call from an angry customer. Here are five tips on how to handle an upset customer. 1. Let your customer vent  One of the best ways to de-escalate the call is to allow your customer to vent. Sometimes people just want someone to listen without interruption. Take […]

7 January 2020

How An Answering Service Can Make You A Winter Superhero

Answer 365, call centre, contact centre, Customer Service, Virtual Reception

Whether you own an HVAC business or a company that offers roadside assistance, you probably know that the winter can be a busy, unpredictable time of year. Cold weather can be frustrating or even downright dangerous if your customers lose their heating or break down on the side of the road. Who can they call […]

23 December 2019

Looking Back On Your Year’s Customer Service

Answer 365, call centre, contact centre, Customer Service, Virtual Reception

December is a great time to look back over the previous year and analyze how your customer service team has done. Are there things that you could have done differently? Maybe there are some things you did really well that you’d like to try again. Here are some tips to help you get the most […]

17 December 2019

How Not To Be A Grinch To Your Customers This Holiday Season

Answer 365, call centre, contact centre, Customer Service, Virtual Reception

The holidays can be a busy, stressful time for everyone, especially if there’s a problem that needs to be solved. Customer service is a very demanding industry, but you have to be careful not to react too negatively to customer complaints, especially during the holidays when everyone seems to be more stressed and have less […]

10 December 2019

Are You Ready To Offer Technical Support During the Holidays?

Answer 365, call centre, contact centre, Customer Service, Virtual Reception

During the holidays, there’s a surge in calls to call centres by people looking for customer support, specifically technical support. Is your customer service team prepared to handle the added workload? Here’s why you should consider using a telephone call centre to boost your technical support this holiday season. Give your customer service team a […]

3 December 2019

3 Types of Holiday Customers (And How You Can Help Them)

Answer 365, call centre, contact centre, Customer Service, Virtual Reception

No two customers are alike, and this is especially noticeable during the holiday shopping season. You can be better prepared to meet all your customers’ needs if you understand what kind of customer they are during the hectic holiday season. Here are three different customer types and how to help each one. The Too-busy Customer […]

26 November 2019

People Before Profits For The Best Customer Service

Answer 365, call centre, contact centre, Customer Service, Virtual Reception

When your sales start to stagnate, it can be tempting to put your efforts at customer service on hold. After all, investing more time and money into your customer service can feel counterproductive when sales are down. However, putting profits before people is a bad idea when it comes to business. Here’s why you need […]

19 November 2019

Kindness Counts In Customer Service

Answer 365, call centre, contact centre, Customer Service, Virtual Reception

In business and in life, the simple act of being kind can go a long way. In customer service, kindness can often be overlooked, replaced by efficiency and even technology. But the simple truth is, if you want your business to stand out, choosing kindness can be the key. Human interaction matters If your customer […]

12 November 2019

How To Handle Unexpected Problems in Customer Service

Answer 365, call centre, contact centre, Customer Service, Virtual Reception

It’s almost inevitable–during your busiest, most hectic times, customer service problems pop up and throw everything out of whack. While unexpected problems can be a pain, they don’t have to cause stress to your customers. Here are some top tips for handling unexpected problems that can arise for your customer service team. Higher than expected […]

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