19 November 2019

Kindness Counts In Customer Service


In business and in life, the simple act of being kind can go a long way. In customer service, kindness can often be overlooked, replaced by efficiency and even technology.

But the simple truth is, if you want your business to stand out, choosing kindness can be the key.

Human interaction matters

If your customer service team thinks their role is insignificant, they should think again. Too often today technology is used to replace human customer service. Technology can be a great tool, but it shouldn’t be the only one in your customer service tool kit.

Never underestimate the importance of human interaction in customer service. A kind, understanding voice can do more than just help your customers get their problems resolved. It can help brighten up their day tremendously, which can have a huge impact on their lives.

Empathy is important

More than ever, empathy has become a very important, but often missing, part of the customer service experience. What may not seem like a big deal to you can be of huge importance to your customers. Make sure your customer service team understands what empathy is and how to use it to better meet the needs of your customers. Show your customers you care about how they are feeling, no matter how trivial the problem may seem. This will not only make your customers feel validated and understood, but it will grow their loyalty to your business, too.

Cruelty can be damaging to your business

No matter how small, perceived cruelty or carelessness can have a big impact on your customer service relationships. Happy customers may only tell a handful of people about your wonderful customer service, but angry ones will shout about it from the rooftops. Take the time to respond to all customer complaints in a kind and thoughtful way unless you are willing to have your customers tell the world that you just don’t care about customer service.

Answer 365 knows that kindness counts in customer service. To find out how we can help you improve your customer relationships, call today and speak to a friendly, knowledgeable representative.