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Home / Blog / customer feedback

16 June 2021

How to Deal with an Angry Customer: tips for quickly de-escalating a phone call and resolving your customer’s issue

Answer 365, call centre, Customer Call Center, customer feedback, Customer Service, phone communication, Telephone answering

Every business at some point will receive a call from an angry customer. Here are five tips on how to handle an upset customer. 1. Let your customer vent  One of the best ways to de-escalate the call is to allow your customer to vent. Sometimes people just want someone to listen without interruption. Take […]

11 September 2018

How to Ensure Your Customers Feel Valued

contact centre, customer feedback, Customer Service, customers

Want your customers to keep coming back again and again? Make them feel valued. Here’s how to ensure that your customers feel valued when they do business with you. Don’t waste their (valuable) time Time is money, so if your customers feel like you’re taking up too much of their time unnecessarily, they may think […]

14 August 2018

How Customer Service Surveys Can Help Your Team Improve

call centre, customer feedback, Customer Service, customers

It’s important to know what your customer thinks of your performance. After all, good customer service is tailored to meet the needs of every customer, and the best way to find out what those needs are is to ask. Here’s how customer service surveys can help your customer service team improve and learn. Real feedback […]

5 May 2017

3 Strategies to Get More Customer Feedback

call centre, contact centre, customer feedback, Customer Service, Virtual Reception

Customer feedback is very important for any business. If you don’t know whether or not you’re doing a good job, you have no idea whether or not your customers are likely to stick around. There are lots of different ways to gauge customer feedback. Here are three strategies to get more customer feedback for your […]

18 July 2016

Ways to Get Customer Feedback

customer feedback

One of the most important tools your business can use to improve and grow stronger is customer feedback. How can you find out what your customers think of your business and the service that you provide them? Here are just a few ways you can get real customer feedback so you will know your customer […]

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