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Home / Blog / Customer Call Center

16 June 2021

How to Deal with an Angry Customer: tips for quickly de-escalating a phone call and resolving your customer’s issue

Answer 365, call centre, Customer Call Center, customer feedback, Customer Service, phone communication, Telephone answering

Every business at some point will receive a call from an angry customer. Here are five tips on how to handle an upset customer. 1. Let your customer vent  One of the best ways to de-escalate the call is to allow your customer to vent. Sometimes people just want someone to listen without interruption. Take […]

27 October 2020

Top 5 Reasons to Hire a Call Answering Service for your Small Business

call answering service, Customer Call Center, small business support, virtual assistant

As a business owner you know how important it is to answer the phone in a timely and friendly manner. However, you also know how critical it is to balance phone calls while completing the day to day requirements and responsibilities of running your business. A call answering service can make a difference. Holidays, busy […]

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