It is not just big businesses and corporations using call centers these days. Many small businesses and organizations are finding it beneficial to invest in a call answering service to help streamline their customer service process, improve customer relationships and save money. You may be surprised at the different small businesses (and industries) that use […]

When it comes to running a business, happy customers are repeat customers. A satisfied customer will recommend your business to friends and family (free marketing!) while continuing to invest in your products/services; and one of the key indicators of repeat business and positive testimonials is First Contact Resolution (FCR). Let’s have a look at the […]

Whether you want to head off on a staycation and enjoy the sunny summer weather, or you experience an unexpected situation or emergency, having a call answering service can help you keep your business running smoothly and without interruption. That’s just the beginning! Let’s go over the most common reasons small businesses and organizations choose […]

How to handle an increase in business calls during an emergency or crisis Let’s face it, emergencies and unexpected situations happen at work and in life that can impact your business. Whether it is a personal emergency, COIVD-19, or a weather-related crisis, it is important to have a continuity plan in place to ensure your […]

As a business owner you know how important it is to answer the phone in a timely and friendly manner. However, you also know how critical it is to balance phone calls while completing the day to day requirements and responsibilities of running your business. A call answering service can make a difference. Holidays, busy […]