31 October 2023

Don’t Leave Customers Out in the Cold: How a Call Answering Service Can Help Your HVAC Business


HVAC Call Answering – Keeping Your Customers Comfortable All Season Long, Every Season!

With cooler weather and warmer homes, comes an increase in calls for HVAC support, maintenance and emergencies.

HVAC systems are a great way to keep a home cool in the summer and warm in the winter. However, what happens when an HVAC system stops working during the winter months? How can you keep your customers satisfied even during stressful and unexpected experiences with their HVAC system?

Don’t leave customers out in the cold. Let’s talk about how a call answering service can help your HVAC business.

Day or Night – All Calls Are Answered

A call answering service works hand-in-hand with you. Every call is answered on time, every time; and emergency calls are prioritized and handled according to your direction.

Regardless of the time of day, we handle every call with empathy and professionalism. Making sure your customers are cared for appropriately, and that messages are delivered in a timely manner, is critical. We know that being there for your customer when they need it most makes all the difference – reassuring them that a technician is on the way OR is scheduled to arrive at their home at a specific date/time ensures that your customers never feel left out in the cold.

Reliable, Professional HVAC Services – Every Single Interaction Counts

You work hard to ensure your business is running smoothly. So, when an issue pops up for a customer at an inconvenient time (evenings, weekends, holidays), we make sure your calls are answered quickly. We know that when it comes to HVAC systems, time is important for your customer and for you. The sooner a technician is able to look at the HVAC unit the better. Your customer will hang up the phone feeling secure and confident in the knowledge that they are a priority.

We make sure your customers will have 24/7/365 live support. Unforeseen circumstances can have a severe impact on your customers and we help mitigate that by ensuring calls are professionally answered and quickly dispatched.

Business Growth – One Call at a Time

Never miss an opportunity to connect with a customer or potential lead again. With 24/7 call answering you never miss a connection with a potential customer. Your callers speak to a real person and every call is recorded and tracked to ensure you never miss an opportunity to build and grow your business.

In fact, we work with you to answer your calls according to your requirements and needs. From a call answering script to scheduling appointments, we ensure your leads are captured and your customers are cared for regardless of the day or time.

Call Answering Technology and CRM Software

We have the technology and software in place to ensure every call and every lead is captured and shared with you. In fact, our award winning call answering service has demonstrated year after year that we work with you as part of your team to ensure high end call answering service that supports you with customer service and lead generation.

Every emergency and/or high priority call will be dispatched according to your direction and each call is digitally recorded and time stamped.

Every Phone Call is Our Priority

A customer that feels like they matter is a customer that spreads the word about your business. Having professional call answering can make a world of difference for your HVAC business.

Your customers expect you to be available (especially during an emergency) and having a call answering service in place as a part of your team, can protect your existing customers while also fostering your reputation as a leader in your industry

With 70+ years of providing call answering services, you can be confident that Answer 365 will be here for you and your clients.

Get in touch today. Let’s talk about how we can help you all season long, every season. For a quote or for more information on how we can help you, go to: https://www.answer365.ca/request-a-quote.html