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Home / Blog / Key Performance Indicator

31 January 2023

The Top Three Reasons Why First Contact Resolution (FCR) is Important to Your Business

call answering service, First Call Resolution, First Contact Resolution, Key Performance Indicator, KPI, live call answer service

When it comes to running a business, happy customers are repeat customers. A satisfied customer will recommend your business to friends and family (free marketing!) while continuing to invest in your products/services; and one of the key indicators of repeat business and positive testimonials is First Contact Resolution (FCR). Let’s have a look at the […]

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