• Our Services
  • Industries
  • FAQs
  • About Us
  • Careers
  • Client Login
  • Contact
  • Blog
1-800-701-7774 Request A Quote
Français
Answer 365
  • Careers
  • Client Login
  • Contact
  • 1-800-701-7774
  • Call Center Services
    • Appointment Booking
    • Remote Reception
    • Customer Service
    • Emergency Response
    • Franchisee Services
    • Order Processing
    • Employee Check Ins
    • Server Monitoring
    • Technical Support
  • Industries
    • Towing & Tire
    • Electricians & Plumbers
    • Medical & Healthcare
    • Trades & HVAC
    • Properties & Real Estate
  • About Us
  • Request a Quote

Home / Blog / KPI

31 January 2023

The Top Three Reasons Why First Contact Resolution (FCR) is Important to Your Business

call answering service, First Call Resolution, First Contact Resolution, Key Performance Indicator, KPI, live call answer service

When it comes to running a business, happy customers are repeat customers. A satisfied customer will recommend your business to friends and family (free marketing!) while continuing to invest in your products/services; and one of the key indicators of repeat business and positive testimonials is First Contact Resolution (FCR). Let’s have a look at the […]

Recent Posts

  • Suporting Business Growth 24 Hours a Day, 365 days a Year! August 31, 2023
  • Property Management Call Answering Services July 31, 2023
  • We Help You STAND OUT from the Crowd with Top Tier Customer Service Support June 30, 2023
  • How A Call Answering Service Can Help Your Employees May 30, 2023
  • Supercharge Your Business this Summer with an Award winning Call Answering Service April 30, 2023

Contact Information

1-800-701-7774 sales@answer365.ca Request A Quote
  • Services
  • Industries
  • About
  • Contact

Services

  • Call Center Services
  • Answering Services

Industries

  • Home Heating Oil and Gas
  • Properties & Real Estate
  • Electricians & Plumbers

Support

  • FAQs
  • Client Login
  • Contact

About

  • About Us
  • Careers
  • Blog
Answer 365 Call Centre. © 2023. All rights reserved.