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Home / Blog / live call answer service

31 January 2023

The Top Three Reasons Why First Contact Resolution (FCR) is Important to Your Business

call answering service, First Call Resolution, First Contact Resolution, Key Performance Indicator, KPI, live call answer service

When it comes to running a business, happy customers are repeat customers. A satisfied customer will recommend your business to friends and family (free marketing!) while continuing to invest in your products/services; and one of the key indicators of repeat business and positive testimonials is First Contact Resolution (FCR). Let’s have a look at the […]

15 July 2021

What are the benefits of a call answering service to your business?

call answering service, live call answer service

Whether you want to head off on a staycation and enjoy the sunny summer weather, or you experience an unexpected situation or emergency, having a call answering service can help you keep your business running smoothly and without interruption. That’s just the beginning! Let’s go over the most common reasons small businesses and organizations choose […]

17 February 2021

Top 2021 Customer Service Tips for Small Business Owners

call centre, Customer Service, live call answer service, Phone Answer Service, small business, virtual assistant, Virtual Reception

Our Top 2021 Customer Service Tips for Small Business – Did you know the cost of acquiring a new customer is more than keeping a current customer? In fact, According to Harvard Business Review, “Depending on which study you believe, and what industry you’re in, acquiring a new customer is anywhere from five to 25 […]

11 January 2021

A Virtual Assistant Will Help Your Business Grow – How We Can Help YOU!

call centre, live call answer service, Phone Answer Service, virtual assistant, Virtual Reception

Thinking about hiring a virtual assistant for your business but not sure where to begin? Find out more about how this much needed business support can you help you build and grow your business. Virtual Assistants Help Businesses Grow Running a business is more than a full time job! From the day-to-day responsibilities to ensuring […]

Recent Posts

  • Businesses that Use Call Centers to Improve Customer Service February 28, 2023
  • The Top Three Reasons Why First Contact Resolution (FCR) is Important to Your Business January 31, 2023
  • The Top 3 Ways A Call Center Can Benefit Your Business During the Winter Months December 30, 2022
  • Four Key Components for Red Carpet Customer Service November 30, 2022
  • What to Look for in a Call Answering Service October 31, 2022

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