15 July 2021

What are the benefits of a call answering service to your business?


Whether you want to head off on a staycation and enjoy the sunny summer weather, or you experience an unexpected situation or emergency, having a call answering service can help you keep your business running smoothly and without interruption.

That’s just the beginning! Let’s go over the most common reasons small businesses and organizations choose a call answering service like Answer 365 to be a part of their customer service team!

1. Save Time & Money

Businesses, large or small, that invest in a call center to care for their customers save time and money. You will no longer have to worry about staffing issues, vacation time or any other bumps in the road – we help you keep your business running with support in areas such as:

  • Appointment Booking
  • Remote Reception
  • Customer Service
  • Emergency Response
  • Order Processing
  • Server Monitoring
  • Technical Support

Time and money is saved when you don’t have to train new employees or deal with the fall out of employee turnover. Your customers will never be impacted by business emergencies, staff shortages or lack of after hour/weekend support.


2. Always There For You

We work for you whenever you need it! Day, night, weekends and holidays – we are here to help 24/7. Whether it is an emergency service, vacation, holiday or after hours we work for you when it matters most.


3. Consistent Customer Service

Your customers benefit from a consistent customer service experience with every interaction. We are an extension of your team and represent your business, and we take that seriously.

Our award-winning Customer Service Coordinators work with you to develop the most appropriate and cost effective script as part of your original setup. Handling your business calls and interactions correctly is essential for capturing all of your sales leads and enquiries. Answer 365 has provided live call answering services for thousands of North American and International clients.


4. Trust & Build

Clients put their trust in us so they can focus on other key areas of their business. We build trust by providing red-carpet customer service so you can build your business and focus on the other areas that require your attention for growth and success.

For more information on call answering solutions for your business contact us today!