2 February 2015

How Telephone Answering Service Can Benefit Property Management Companies

If you own a property management company, you may benefit from a telephone answering service. An answering service can help you provide assistance to your renters at any time, day or night, and it can help take some of the pressure off of your property managers. Here are just some of the ways a telephone answering service can benefit your property management company.

Constant Contact for Tenants

If your tenants have a problem in the middle of the night, who are they going to call? Building emergencies, lockouts, and other technical problems that can happen in your rental property don’t have to wait until you can get around to them. Your telephone service can organize the dispatch of electricians, locksmiths, plumbers, and any other emergency maintenance technicians when urgent problems arise.

Don’t underestimate the importance of getting to a problem quickly, especially in the case of a plumbing emergency. Your telephone answering service can help get the problem solved quickly, before a small problem turns into a costly one for your building.

Less Stress for Property Managers

If you manage a property, you are the one that tenants call in the middle of the night when there is a problem. If you manage more than one property, you may be taking care of a problem in one building, while a tenant is experiencing a problem in another building. Instead of trying to do it all alone, you can rely on your telephone answering service to field the calls for help, and dispatch assistance as needed.

Happier Tenants

It may not seem like much, but providing tenant support 24 hours a day can make for much happier tenants. If they feel like you care enough to meet their needs at any time, they will appreciate you for it. If you happen to have a very angry or upset tenant, your answering service can diffuse their emotions, and offer support to get the issue resolved.

Consider using a telephone answering service to improve the service you provide your tenants, and to make managing your property just a little easier.