Could your business benefit from the services of a customer call centre? Many smaller businesses overlook this option, thinking of it as something only large companies can benefit from. However, small and mid-sized companies can actually use a call centre service to help their business grow. Affordable Staffing Solutions You think you need to hire […]

Every business strives to be unique in the minds of its customers. But, in a busy world with lots of competition, being unique is harder than it sounds. In order to really stand out, your business needs to go above and beyond with its telephone customer service. Here are some ways your company can use […]

Looking for a way for your business to save money and be more productive? Remote reception could be the answer. For many businesses, this often overlooked service can open up a world of possibilities, and it can save you a great deal of money. Here are just a few ways that remote reception can save […]

Have you ever called a company and been greeted with a jumbled, garbled mess of a greeting that left you wondering why you called in the first place? Many businesses overlook the importance of a great telephone greeting, but it can help your business in so many ways. A great greeting puts your customers at […]

New Year resolutions are a common practice all over the world. While most resolutions are eventually broken, mainly due to lack of commitment, there are some resolutions that should not be taken for granted under any circumstances. Among the top two resolutions, are the ones that help to improve customer service and exercises that help […]

When you are busy with holiday plans, it is often quite difficult to ensure those trying to contact you don’t get put off by the holiday phone service you are using or lack of it. Choosing a service that is both reliable and includes the personal touch and feel will ensure everyone is kept happy […]

The holidays can be very stressful on both your employees and your customers, but that doesn’t mean that customer service has to suffer. Instead, use these holiday customer service tips to provide excellent service all throughout the holidays, and beyond. Ensure you have Enough Staff to Meet Your Customers’ Needs This is probably the single […]

If you aren’t using a call center during the holidays, you could be missing out on big business. No matter what type of business you run, the holiday season is one of the busiest, and if your customers can’t get the assistance they need, they’ll likely take their money elsewhere. Here are some benefits of […]

When you call your insurance company or credit card company, you probably expect to get through to a call centre. After all, these large industries service a huge number of customers, and call centres are the most efficient way to provide excellent service in these industries. But, you may be surprised to find that there […]

When your customers take time out of their busy lives to phone your business, they expect a lot more than just a canned automated message followed by a representative who sounds disinterested or uninformed. Boost your customer’s trust in your business by using these phrases that they like to hear when they call you. How […]