Testimonials

Here's some recent testimonials from a few of our clients...

Being able to service our customers after hours and the week-ends is paramount in the oil delivery business. I feel that the dispatchers and CSR’s at Answer365 treat my customers as if they were their own. I have never heard a complaint from one of my customers regarding the after hours service. Recently we needed to change our processes regarding after hours burner service dispatch. I was able to conference with an Answer365 programmer and supervisor to get my changes made and ensure that what I needed in terms of customer service could be accommodated by Answer365. I was pleasantly surprised by the professionalism and suggestions they were able to make in terms of implementation. Needless to say all went very well.

 

Answer365 is the first point of contact for all my inbound phone calls when myself or my staff are unable to answer the call. Answer365 answers the phone as my office and identifies the purpose of the call including showing requests from direct customers, showing requests from agents, inspection reports and legal matters. Answer365 takes a step out of my busy schedule and allows me to focus on my listing customers, showings and my selling team. I understand the importance of a human answering my phones and I consider Answer365 a valuable member of my team.

 

Answer 365 has been a great partner for the YMCA in our fundraising efforts. Answer 365 has helped to increase our efficiency and security in a number of areas. Working with their proactive staff has increased our ROI.