Answer The Phone
Do you find your self pushing your phone to voice mail when you’re busy or not in the mood to talk on the phone right now? Do you know that you are possibly loosing business because of this? Did you know you are creating more work for yourself?
That’s right. So lets allow for the time to listen to the message and write down the details then call the person back and likely miss getting them. Do you see where I am going with this? It’s called voice mail jail for a reason. It’s just not the automated attendants that ask you listen to the following options so we may better serve you that eat at your time. It’s also the phone tag that results from you not answering your phone.
I know I sound like a broken record on this but your projecting that your time is more important than theirs. Not a good signal to send.
The benefits of answering your phone include the following.
- You save time.
- You get to resolve or answer the question right away.
- Your possibly talking to a client or customer and the call turns into more business.
- You have the opportunity to defuse an unhappy customer. If you do not answer their call or take to long to respond their anger grows.
There are dozens of possible scenarios why your phone rings. I suggest you don’t allow yourself to enter into the land of the procrastinator. Your credibility will tank and business will fall into that same tank. Not a healthy place to be. I look at this like getting that brown envelope from the Tax Department and you stick in the desk drawer to deal with later. It will catch up to you. It always does.
Every answered phone call is one thing less to do. Answer your phone. Make it happen. Make someone happy including yourself.