Tips for Providing Great Holiday Customer Support
Customer service is even more important during the busy holiday season. The stress of the season can turn your usually friendly customers into raging balls of stress, but fortunately, there are some things you can do to make their experience a better one. Here are some tips for providing great holiday customer support to your customers.
Be patient
The stress of the holiday season can turn even the nicest customers into Grinches, so be patient when your typically cheerful customers seem a little irritable than usual. Take the time to really listen to their concerns and address them as best you can. You can become their Û÷holiday hero’ if you can solve their problems quickly and easily, so make sure you’re actively listening when they speak.
Sometimes, your customers just need to vent. Their actual problem may not be that big, but if you take the time to make the customer feel understood, they’ll remember that long after the holiday rush is done.
Make yourself available
Many businesses face the dilemma of allowing staff to take time off during the holiday season or keeping a full staff in order to keep up with an increased demand in customer service. Fortunately, this doesn’t have to be an Û÷either or’ situation–thanks to things like call centres and live chat services you can still provide great customer service even when your employees are taking their much-deserved days off.
If you don’t plan on using these tools to boost your customer service during the busy holiday season, make sure you let your customers know if there is likely to be a delay in your ability to help them. Keep the lines of communication open to make the season less stressful for both you and your customers.
Stay customer-focused
It’s easy to lose sight of the importance of great customer service during the stressful holiday season, but if you remain customer-focused and allow your customer service reps go above and beyond for your customers, you’ll keep that holiday spirit going strong long after the holidays are over.
Visit Answer 365 today for more great tips on creating a great customer experience during the holidays and beyond.