2 October 2018

3 Surprising Businesses that Benefit from Call Centre Services

When you think about call centres, you probably think about huge corporations. While it’s true that big businesses do benefit from the use of call centres, you might be surprised to find that many different types of smaller businesses also benefit from using them, too. Here are three types of businesses that benefit from the use of call centres for their customer service needs.


Most people don’t think about who handles local and national government office telephone calls. Government offices receive far too many calls to answer them all in-house. When you call to inquire about benefits, taxes, or to get any information that you can’t find elsewhere, it’s probably a highly skilled call centre employee who answers your inquiry. Using a call centre allows government offices to manage their time and money more efficiently. Plus it allows them to provide excellent customer service without taking employees away from other important jobs.

Your doctor’s office

Medical facilities aren’t always open 24 hours a day, but people may need to schedule appointments or pay bills outside of regular business hours. By using a call centre, doctors, dentists, and other medical professionals can ensure that every call is answered and patients can be directed to other services, if necessary. Of course, health insurance companies also use call centres. By having customer service representatives working outside of the medical office hours, claims can be processed more efficiently, too.

Your local electrician, landlord, and plumber

Have you ever had an electrical or plumbing emergency in the middle of the night? If you haven’t, you probably haven’t given much thought to who handles those calls. Many electricians, plumbers, and other service providers use call centres to answer out of hours calls and to ensure that no one who needs help gets a busy signal when they call.

If you live in a rental property, your landlord may use a call centre for the very same reasons. It’s difficult for one or even a few people to handle all the calls that tenants may make, but a call centre can answer the calls, prioritize the needs of the tenants, and make sure that problems are resolved quickly.

Contact Answer 365 for all your call centre needs.