30 December 2013

How Phone Communication Fits Into Your Resolutions for the New Year

It’s that time of the year again; 2014 is just around the corner. The New Year is a time when everyone, individuals and businesses, take a look back at the past year and take stock of their successes and shortcomings. Phone communication is an important part of business today; it’s often the first and last impression a customer gets. Whether your customers are left hanging, or are cared for promptly and to their satisfaction, can truly make or break a business deal.

Improving customer service and reducing overhead are two resolutions that are on most companies’ lists; if they are yours too, it’s a good idea to consider how phone communication fits into your resolutions for the New Year.

Improve Phone Communication with a Call Centre

Contracting your company’s phone communications to a call centre can do wonders to increase your profits. Call centres handle everything from answering your phone lines to handling dispatching. If you need your phones answered 24-7, a call centre could be a sanity saving solution that helps your bottom-line. The call centre you contract has trained customer service agents ready to handle your company’s issues any time of the day or night. Instead of paying one person or a team of people to handle only your business’s phone calls, when you use a call centre you share resources and save money. The call centre handles payroll and benefits so that you don’t overpay for phone communication and avoid the hassle of hiring, firing and finding sick coverage. Beyond saving your company important time and money, call centres can often handle fundraising campaigns. If your organization is planning a fundraising campaign in the new year, you may want to consider using a call centre’s vast resources to make it a success!

Improve Phone Communication with Answering Services

Does your business employ great receptionists during normal business hours who really deliver great customer service over the phone? At 5 p.m, however, your receptionist leaves and voice mail clicks on. How many times have you called a company after business hours, been greeted by voicemail, and called a different company instead? How many times has that been a reality for your business? Don’t lose important customers this new year due to poor customer service after the workday has closed. When you use live answering services, you provide your customers a whole new level of service. Professional customer service agents are there when you, and your team, can’t be and are able to deliver your messages via phone, text, email and fax (whatever your preferences are).

Improve Phone Communication with Remote Reception

If you don’t have a receptionist to answer the phone, you might want to consider using remote reception. Remote reception provides your business with a professional edge; skilled customer service agents answer the phone according to your script and specifications. Remote reception can assist with everything from payment processing to appointment booking. Realtors, doctors, lawyers and many others can all benefit greatly from using remote reception in their offices.