18 August 2014

Benefits of Call Centre Services for the Real Estate Industry

The market is – mostly – back up. With the current boom in the Real Estate industry today, every business (brokers, agents, lenders, etc.) must be on par with the latest trending business innovations. Many realtors, brokers, and agents are simply not maximizing on their business opportunities as a result of not having powerful communication strategies in place. One way to change all that? Use the services of a top-notch call centre. Here are just a few benefits of having a call center service for your real estate business.

Help and Support:
Your clients will get a professional care of all their needs and questions – when you have a pro team manning your phones at all times. If there are issues (scheduling, faxing, etc) that can be resolved through the phone, you can rest assured that all those issues will be sorted out before the end of the phone call. Phew.

Take & Place Incoming Calls:
When you treat your clients with the care they deserve, they recognize it and keep coming back to you as their go-to industry pro. Establishing a working flow of communications is essential to long-term success in the real estate industry today. A call centre will help you to sort calls and get to know who called: they can even fax, text or email any messages left behind, enabling you to return calls that are urgent and very important. What this means is: no more missed calls. Get an advantage over the competition and present a professional face to your clients. Turn potential clients into loyal ones.

Excellent Phone Service Boosts Your Sales:
When your clients know that you are always available to answer their calls, it builds a good reputation for your business, which will boosts your business sales efforts in immeasurable ways. As you know, word-of-mouth can spread like fire, and with reliable communication service, new real estate clients will be streaming in for your services.

Build Instant relationships:
A phone call with a new real estate client creates an instant connection: human voices have far more leverage over automated ones. With reliable communication networks, using a call centre, your real estate business will grow. You get more new clients, you stay in touch with existing ones – and you establish your reliability. Home buyers are already shakey – don’t scare them off by engaging in constant games of phone tag! Just use a call centre instead.

Call Centres Help You Streamline:
Call Centre services are essential for rapid response to any requests that need to be tackled – whether it’s an anxious home buyer, seller, lender or broker. Call centres work for you: they will handle any and all calls according to your exact instructions (increasing your valued clients’ overall satisfaction). Because call centre services can handle numerous clients at the same time – this means no more putting clients on hold while you discuss the ins and outs of a potential sale or buy in-depth with another client.

After Hours Answering Services:
Your clients, and potential new ones, don’t always work the 9-5. Nurses, doctors, plumbers – they work whenever the work is required. They can’t always get a hold of you during normal business hours- and that’s where the beauty of using a call centre steps in. You can offer after-hours answering services -meaning that your business is always ongoing 24/7. When clients call in, they will always be greeted and their concerns are addressed right away – no matter the hour and no more late night calls for you to field.