4 November 2014

Phone Service Isn‰Ûªt Dead

Human Contact

The human brain is wired to seek human contact, as we instinctively associate it with help and emotional reassurance. We seek and find comfort in the company of others. This can be easily seen with crying babies that are soothed when they hear a parent’s voice. Text communication over the computer via e-mail or chat is impersonal, faceless and can leave the customer feeling helpless and unappreciated. However, the very tone of someone’s voice over the phone makes the caller calm down, since they feel they are being taken care of. Primarily, callers want to be listened to, which is exactly what the phone service accomplishes.

Help by a Human

From the practical side of things, nothing can replace human ingenuity and intelligence. Where the brain lacks in computing speed, it more than makes up for it with its ability to adapt and creatively solve problems that just appeared. Today we have the most complex business environments in the history of the world, simply due to the pace with which technology advances. It is impossible to remember and process the enormous amount of information we are being bombarded daily, let alone use it and act on it constructively. That’s why human, personalized, and personal assistance is invaluable when we get stuck. Rather than going off of a checklist, a human operator over the phone can troubleshoot unforeseen problems on the spot.

Increased Demands in the World of Today

Modern electronics, no matter how advanced, are prone to failure and especially computers are known to glitch out in ways nobody can predict. When high-tech equipment is being used on a daily basis and relied upon, having it suddenly malfunction can cause entire departments to grind to a halt.

This is where the phone service comes in, since it can provide for immediate assistance over the most reliable form of communication we ever created ‰ÛÒ the phone line. This can cut down on revenue lost immensely when crises do happen. Despite the predictions of how the technology is going to develop in the future, not only is phone service not dead, it’s not going anywhere.