30 April 2024

Improving Customer Suppport with Bilingual Call Answering Service – Supporting Customers in their Preferred Language.


Were you aware that Answer 365 provides call answering services in multiple languages? If you need assistance for your customers in English, French, or Spanish, we’ve got you covered.

Providing call answering and virtual reception services in your customers preferred language is beneficial for many reasons including:

1. Expanded Customer Reach – A bilingual call center allows businesses to interact with a wider customer base and offers the potential for business growth. Let’s face it, if a customer is aware that you offer customer support in their language of choice (making it easier for them to communicate and reducing their stress levels), it helps them make the decision to choose your business (rather than your competition) easier. It just makes sense for a customer to support the business that supports them! Speaking their language makes them feel more confident in choosing you!

2. Improved Overall Customer Satisfaction – Taking calls in your customers preferred language ensures a smoother interaction, reduces frustration and improves overall customer satisfaction. Additionally, it can help reduce the chance of a misunderstanding or miscommunication as well as reduce call duration and call backs.

3. A Competitive Edge – Bilingual customer service is a must for businesses that want to remain competitive and reach a wider customer base. When you are attentive to your customer needs it creates customer satisfaction and customer loyalty. Knowing that you offer customer support in both French and English helps customers (and potential customers) feel welcomed and valued. A loyal customer base can help spread the word for your business giving you a competitive edge. Something as simple as speaking their language – can help someone make the decision to choose you as their business provider.

Now that you know how beneficial bilingual customer service support can be, where do you begin? Should you hire staff or invest in a call answering service?

Managing staffing and payroll is already challenging, and it becomes even more so when trying to find employees proficient in both French and English. This can add significant stress to the process. However, utilizing a call answering or virtual reception service can greatly simplify supporting your French-speaking customers. Leveraging an award-winning call answering service for tailored and personalized support can be incredibly beneficial.

Answer 365 has is the largest (and only) dedicated French speaking call answering service east of Montreal. We offer our services to your customers in the language(s) you choose. When it comes to supporting businesses, flexibility is our priority. We offer customized call answering and virtual receptionist services based on the unique needs of our clients.

We know that communication is the key to success and whether you require your services in English, French, (or even Spanish), we can make that happen. Your success is our success and with over 75 years in the business, we know https://www.answer365.ca/wp-admin/admin.php?page=ninja-formswe can help you thrive in your industry with customized call answering in your preferred language, and tailored to your needs.

For more information on how we can help you, just fill out the form below and we will be in touch.