16 September 2019

Innovative Customer Service Trends That Are Here To Stay

When it comes to customer service, it pays to stay ahead of your competition. This can often mean knowing what your customers want and need even before they do. Here are some innovative customer service trends that you can utilize to create a better customer service experience for your customers.

Experience is everything

More often than not, today’s consumer has expressed the notion that they value a good customer experience over anything your business has to offer. This means that you don’t have to be the cheapest or the best in your industry, but you do have to give the customer an experience that makes them want to remain loyal to you.

Trend tip: Focus on delivering an amazing customer experience before anything else.

Technology encourages easy access

Not too long ago, most people considered the telephone to be the main form of customer service. While more people than ever have telephones, it’s far more common for customers to use them to search for information about your company than it is for them to call you with a question. And fewer people still want to bother with seeking out customer service in an ‘in person’ setting.

Trend tip: Take advantage of technology to meet your customers where they already are–on social media, using video chat, or via text messaging for quicker problem resolution.

Personalization matters

Today’s consumer expects more than just a standard experience when they interact with your company. They want a personalized experience that meets their needs in every way. That includes the customer service experience.

Your customers expect to be known to you when they reach out. They want you to know who they are and what they want from your business. And they don’t want to have to tell you this information every time they interact with you.

Trend tip: Whether it’s telephone customer service or a chatbot on your website, make sure your customer feels like you know and understand them during every interaction.

For more information on how you can use a call centre to improve your customer experience, call Answer 365 today and speak to a representative.