18 December 2018

Plan Ahead For Customer Service Success in the New Year

The end of the year is the perfect time to look ahead and plan for success in the New Year. Why not make some New Year’s resolutions for customer service success? Here’s how you can plan ahead for customer service success in the New Year.

Look back

Take a look at your statistics from the past year. When were your busiest periods? Were there any areas of customer service where your team struggled? You might benefit from hiring additional staff for certain busy periods of the year, or consider using a call centre to help with overflow calls.

If there were areas where your customer service team was lacking, can you provide additional training to help improve performance? Use your company’s data to plan for future success and you’ll naturally improve customer service along the way.

Think big

The start of a new year is the perfect time to evaluate whether you can give your customers more in terms of customer service. Can you add in a new way for them to reach you, like live chat or texting? Maybe you want to devote more time and energy to providing customer service via social media. It’s too easy to stick to the same thing, year after year. Why not expand your repertoire and try offering something new for your customers?

Ask your employees and customers for suggestions

Of course, you want to please your customers. How better to provide exactly what they need than to ask them if you can do more? Send out a survey and ask your customers what areas you could improve. Then, do the same thing with your customer service team. The answers will probably be enlightening. You may find that both your customers and your CSRs notice the same issues, or they may have completely different views of what should be changed, if anything.

No matter what their answers are, take the time to evaluate whether or not the suggestions for improvement could work for your business, then implement those that you can use. Cooperative efforts like this can help strengthen and grow your business in ways you might not expect.

If you’re considering using call centre services in the future, visit Answer 365 for more information on how they can help your business.