Customer Service & Support

 Why Great Customer Service Is Your Most Important Metric                                        

1. Retention is far less expensive than customer acquisition. (5 times)
2. Existing customers are more likely to buy 60% to 70%.
3. Great customer service results in a reduction of overall problems.
4. Great customer service improves public persona and strengthens your brand.
5. You’re more likely to retain your customers.
6. Word-of-mouth advertising is priceless.
7. Great customer service improves employee turnover in your business.
8. Great customer service opens doors for new partnerships and other opportunities. (referral is the greatest compliment)
9. Great customer service conveys strong moral values and beliefs in the company’s mission.
10. It guarantees the life of your business and customer loyalty.

Attracting a new customer is just too difficult and expensive to lose the relationship because you didn’t treat them right, don’t you agree?