Many companies in an effort to reduce costs have installed automated attendants to be the front end of their phone system. This puts distance between you and your potential new customers as “80 % of first time callers to a business will hang up and call your competitors if they are greeted by an automated attendant”.
Answer 365’s remote phone reception is the answer to keeping your customers engaged with your business. When your phone lines are forwarded to us we answer your phones as if we were sitting in your office. Your approved greeting is presented on our operator’s screen. Instructions on how you wish to have your calls handled are also on our phone operator’s screen. Our operator just clicks on the type of call and the instructions are there with the staff contacts for that department.
We maintain on your file all of your staffs contact information. We can patch the call direct to your staff member’s office. We can Email then take a message and text as well as copy the administrator if that is what you would like for us to do.
Answer 365 will help you to capture new business opportunities. It’s not our job to sell them as your professional staff members do that. Our job is to coddle them. Keep them warm and hand them off to you. When a member of your sales team sees answer 365 come up on their phone screen they know it’s a hot new sales lead. Smart businesses know what it costs to obtain a new customer. Answer 365’s remote reception will help you reduce that cost of new business. Choose Answer 365 to be the front end of your sales team.