Four Key Components for Red Carpet Customer Service
Even though you can’t technically roll out the red carpet for your customers, you can treat them to a red carpet customer experience with each and every interaction. Here are four key components for building loyalty with your customers and clients.
Creating a consistent experience for your customers (in person or on the phone) is so important. Interacting with staff that are knowledgeable, professional and helpful can help build a loyal relationship with your customer base.
Ensuring a consistent experience with every interaction builds trust and confidence. That trust and confidence leads to brand loyalty and customer referrals.
Never underestimate the power of consistency in building a business. Your reputation is depending on it – and so are your customers!
If customers cannot rely on you when they need you then they will look elsewhere. The key when it comes to reliability is to ensure that you and your customers are on the same page. For example, if you provide after-hour or emergency services, then it is important for customers to have a way to contact you after hours.
Is your customer service reliable? Do you have a back up plan for staff shortages, holidays and emergencies? Are customers able to get in touch with you during your office hours or are they left to voicemail? These are key questions to ask yourself when creating a reliable business with satisfied customers.
In the age of technology one critical component for red carpet customer service is security of information. This may include how to collect, store and share customer information.
Having proper systems and detailed policies in place to secure customer information and data will help your business establish trust. The last thing you want is a breach of privacy; and the last thing customers want to hear from a business is that their private information has been compromised.
Trust comes from consistency, reliability and security. When customers know what to expect from a business with each and every interaction, trust develops. When you develop a relationship based on TRUST, customers will stay long term and will recommend your business to others.
A red carpet customer service experience is a combination of consistency, reliability, security and trust. When you deliver these key elements in every interaction you’ve got a business that will surpass customer expectations; ensuring they stay with you long term and recommend your services to others.
Visit Answer 365 today for more tips and advice on growing your relationship with your customers.