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Home / Blog / Virtual Reception

15 November 2016

Avoid Customer Service Employee Burnout with These Simple Tips

call centre, contact centre, Customer Service, Virtual Reception

Tis the season for busy businesses, but bosses, beware! It’s also a common time of the year for employee burnout, especially for those who work in customer service. Fortunately, there are some simple things you can do to help keep your employees feeling great all year long. Here’s how to avoid customer service employee burnout […]

8 November 2016

Top Reasons Why Self Service Answering is Bad for Business

call centre, contact centre, Customer Service, Virtual Reception

Today’s busy world is full of businesses that use self service answering systems to process their customer calls. While these types of systems can have their benefits, on the whole, relying on them to handle your customer service is a bad idea. Here are the top reasons why self service answering can be bad for […]

31 October 2016

Understand the Value of Customer Service

call centre, contact centre, Customer Service, Virtual Reception

You understand the cost of running your business, and you probably understand the value of the goods and services that you provide to your customers. But, do you know the true value of customer service? Customer service can be even more important than the products or services that you’re selling–it can be almost invaluable. Here’s […]

24 October 2016

Tips to Increase Customer Service Efficiency

Answer 365, call centre, contact centre, Customer Service, Virtual Reception

Customers crave efficiency, but are you giving it to them? It can be easy to slip into complacency when it comes to customer service, but you need to make sure you aren’t inconveniencing your customers with long wait times, extended holds, and inefficient service reps. Here are some tips to increase customer service efficiency and […]

17 October 2016

Increase Customer Loyalty and Retention with These Tips

call centre, contact centre, Customer Service, Virtual Reception

Customer loyalty is crucial to the retention of your customers. Why is keeping your customers so important? It costs around five times as much to earn a new customer as it does to retain an old one, so it’s far more cost efficient to spend your money improving your customer loyalty in order to retain […]

10 October 2016

Consider a Call Centre for the Holidays

Answer 365, call centre, contact centre, Customer Service, Virtual Reception

The holidays can be a busy time for your business. Depending on what you sell or do, your customers could be beating down your door to do business with you. Of course, the holiday season is also a time when your employees will likely request more time off and you’ll likely have holiday events that […]

26 September 2016

Using Call Centres to Strengthen Customer Relationships

Answer 365, call centre, contact centre, Customer Service, Virtual Reception

Customer relationships are the glue that holds your business together, but how can you find enough time in the day to make sure that those relationships are nurtured and grown? Call centres offer the ideal solution for building and maintaining strong customer relationships by supporting your customers when they need you. Here are some ways […]

19 September 2016

Understand the Potential Damage to Business when No One Answers Your Phone

Answer 365, call centre, Customer Service, Virtual Reception

Don’t think you need a real, live person to handle your incoming customer service calls? Think again. The sound of an unanswered phone may as well be the same as a slamming door–one that your customer is walking through as they leave your business for another one. And if you leave your customer calls in […]

28 May 2015

How Virtual Reception Can Help Small Businesses

Customer Service, Virtual Reception

Virtual reception isn’t just a service that large companies can utilize. Small businesses can boost their income and keep their customers happier by utilizing the service, too. Here’s how virtual reception can help small businesses thrive. Improve Your Image If your small business still has that ‘small business’ feel about it, a virtual reception service […]

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