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Home / Blog

22 April 2014

How Call Centres Can Benefit Alarm and Security Companies

call centre, security

Alarm and security companies know one thing: there’s no predicting alarm and security needs. An alarm can go off at any time of the day or night – and staffing up enough people to ensure that the phone is answered 24-7 can make runing your company expensive – fast. The good news is that call […]

15 April 2014

Top 10 Things to Avoid Doing When You Answer the Phone

phone, phone communication

The way you greet your customers and potential clients matters. The art of customer service is just that – an art. Getting the tone just right is crucial to expanding your bottom line. Unfortunately, customer service isn’t always second nature to a lot of us. It takes continual learning to do it well consistently. Answer […]

7 April 2014

How Call Centres Can Provide Business E-Commerce Solutions

call centres, e-commerce

E-commerce is on the rise. Whether you have an exclusively online business or you’re a brick and mortar store adding clicks to your bricks, you are probably finding that selling online is both profitable and needed as your business grows. With selling online comes a greater need for communication. Sometimes your customers will have questions […]

31 March 2014

Top 10 Customer Service No-No’s

Customer Service

These days, we’re all on the go and we don’t make much time to stop and smell the roses. In a culture like the one in which we currently live, poor customer service is more the norm than not. Customers are all but used to being placed on hold for long waiting times, not getting […]

24 March 2014

How Call Centres Can Help With Emergency Dispatch Services

call centre, emergency dispatch

Does your business need help with emergency dispatch services? Whether you are looking to institute a system or improve upon an older one, using a call centre can revolutionize how your business handles emergency dispatches. Emergency dispatch services can be a huge help or necessary for everyone from property owners to insurance adjusters (or even […]

18 March 2014

The Benefits of Virtual Reception for the Real Estate Industry

real estate, remote reception

If you are in the real estate industry, you know that you’re always on the go. Whether you’re a loan officer who attends a lot of closings or a real estate agent throwing open houses, you can’t always pick up the phone to handle calls from potential or current customers when you are with other […]

10 March 2014

How Call Centre Appointment-Booking Services Are Good for Business

call centre, Customer Service

Call centre appointment-booking services are good for your business. If your business depends upon scheduling appointments, missing important calls could cost you significant money and a long-term relationship with a customer. Voicemail simply doesn’t cut it for many customers who want to speak with a person right away – and will simply move on to […]

4 March 2014

Non-Profits and Call Centres: A Perfect Match

Non-profits are on a big mission. Their mission is to change the world, one person at a time. As implied in their name, non-profits aren’t bringing in a profit. Money comes in and money goes out – cost effectiveness and affordability is what fuels the successful not-for-profit organization. Golden parachutes – or even office lunches […]

28 February 2014

Infographic – Top 10 Tips for Effective Phone Communication

pphone communication

Looking to make your phone communication more effective and engaging? This infographic highlights our top 10 tips.

25 February 2014

Call Centre Services for Companies in Canada‰Ûªs Oil Patch

The petroleum industry is one that’s on the go. From frequently hiring more team members to assigning employees to new job sites – something is always changing when it comes to oil in Canada. Efficiency and organization is key for companies operating in Oil Patch, and successful companies are always on the lookout for new […]

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