The importance of strong phone communication in business today cannot be overstated. More often than not, customer service takes place over the phone, and, thanks to innovations such as the internet, we now live in a world that no longer wants to wait to get information or make appointments. Businesses must keep up with this […]

The dilemma of making the decision to out source some or all of your inbound calls that come to your business can be a struggle.  I believe it starts with your placing the value on a human answering your phones.  We all hate be greeted by an automated attendant but most likely you like the […]

Do you find your self pushing your phone to voice mail when you’re busy or not in the mood to talk on the phone right now?  Do you know that you are possibly loosing business because of this? Did you know you are creating more work for yourself? That’s right.  So lets allow for the […]

It’s summer time and you have staff on vacation and staff covering for each other during this summer time period.  It also means that often customer service levels drop as there are fewer hands doing the same work volume.  The phone usually goes to voice mail. This is response that customers dislike. Answer 365 offers […]

By: Paul R Roy Companies spend thousands upon thousands of dollars trying to attract customers to their business. Radio, TV, Newspapers and of course the internet are the most common form of attracting customers. You build expectation of grandeur only to be greeted by a machine when the prospective customer calls your business. The most […]

How many times have you called a company to have the phone answered by someone you know just does not care.  It can feel like your interrupting me. Can’t you tell I am busy? Huff. What do you want? Then they usually put the phone to their chest and yell something like. ‘ Hey Bob, […]

If you have ever wondered how a call center or answering service captures your calls, it all has to do with technology.  When your phone lines are redirected to our center they are routed through our computer server. This is how we know the call is for you. So just how does this happen if […]

How often have you said to yourself? ‘ Now there is a successful company.’ What I challenge you to do is ask why are these companies successful? Yes they may have a great product and they are well managed. These companies seem to grow and be successful with very little advertising. What’s their secret? It’s […]

It still baffles my mind that there are companies out there that continue to use an automated phone attendant as the first point of contact with a customer that is calling their business. ‘In order to better serve you please listen to the following options” You know what I hear from companies who use this […]

There are many things to consider when looking for a Call Centre solution for your business.  I should also advise you that it is not always about price.  Most Call Centre’s charge by the minute after your allotment of base minutes is consumed.  Simply put there is much more to price when searching out a […]