It still baffles my mind that there are companies out there that continue to use an automated phone attendant as the first point of contact with a customer that is calling their business. ‘In order to better serve you please listen to the following options” You know what I hear from companies who use this […]

There are many things to consider when looking for a Call Centre solution for your business.  I should also advise you that it is not always about price.  Most Call Centre’s charge by the minute after your allotment of base minutes is consumed.  Simply put there is much more to price when searching out a […]

Congratulations goes out to Bill Tucker of Answer 365 for winning the 2012 Tom Ryan Award for Ethics, Integrity and Quality Above All. WireService.ca Press Release – Grimsby, ON, Nov 8, 2012 – Congratulations goes out to Bill Tucker of Answer 365 for winning the 2012 Tom Ryan Award for Ethics, Integrity and Quality Above […]

By Paul Roy, Director of Sales I see it as common practice that many people push their calls to voice mail as they deem themselves to be busy to answer the call. I believe if you are not faced with a close dead line that requires your immediate attention you are actually taking more time […]

How many times have you called a business only to be greeted by an automated phone attendant? Yes, a machine that tells you how important your business is to them. Just, how bad is that? These types of greetings often include the message. ” In order to serve you better please listen to the following […]