It’s easy to get new customers, especially if you offer super incentives to them. Keeping your customers loyal is trickier. With other businesses competing for your customers’ attention, you need to be quick and clever to keep customers coming back for more. Here are five tips for increasing customer loyalty so your customers will stick […]

Not sure what it’s like to work on the phones?  Not sure if a smaller ‘call centre’ environment is right for you?  Don’t like the large impersonal call centered with huge volumes and an 800# to speak with HR or limited flexibility in scheduling? Here at Answer 365 we have a great opportunity to “try […]

There’s always room for improvement when it comes to customer service. Even the best and brightest salespeople can always find room for improvement in their customer service skills. Here are some simple tips to improve customer service in your sales team. Get customer feedback Customer surveys can be an extremely useful tool for your sales […]

Millennials get a lot of flack for being addicted to their technology, especially their phones. It’s tempting to assume that this would make them great at phone jobs, but sadly, this isn’t true. The Millennial generation grew up with text and email, causing them to spend less time talking on the telephone than previous generations. […]

It’s important to know what your customer thinks of your performance. After all, good customer service is tailored to meet the needs of every customer, and the best way to find out what those needs are is to ask. Here’s how customer service surveys can help your customer service team improve and learn. Real feedback […]

Lotteries require many employees to keep things running smoothly. Customer service may not seem like an important aspect of lotteries, but in reality, it’s one of the most important aspects of the industry. Call centres can play an important role in providing services to lotteries. Here are just a few ways that call centres can […]

You’ve probably heard the age old advice that you should smile when answering the telephone in order to come across as friendly and welcoming. Does this tiny bit of body language really make that much of a difference when you’re communicating by telephone? The answer is yes, and here’s why. Posture, breathing, and stress Although […]

If you work in property management, you know how busy it can be. Problems can pop up for your tenants at any time, day or night, and if you’re the person in charge of fielding phone calls, it can get hectic. However, property management in Alberta is enhanced with call centre support. You don’t have […]

Customer service can be a tough job. Dealing with customers who may be angry or unhappy can be stressful, even for seasoned customer service representatives. Keep your customer support team incentivized and motivated with these simple tips. Boost team spirit Providing customer support can be lonely and somewhat isolating. If you spend most of your […]

Great customer service can make a huge difference to your business, but it’s not always easy to provide excellent customer service. Your bottom line could be at stake if you fall into the grasp of some common telephone customer service pitfalls. Here’s how to avoid them and keep your business thriving. Sticking too much to […]