Are your customers reaching out to your business online? If you have a contact form on your website, a chatbot, or automated answering set up on social media – you may still be missing out on sales opportunities and important interactions with your customers. While automation may seem like a good idea for your business, […]

Running a small business has its challenges, but call answering doesn’t have to be one of them! Find out how a 24 hour call answering service can help your small business get ahead. Positive Business Reputation & Testimonials Small businesses rely on happy customers to spread the word about their business. When you answer the […]

Warm weather and sunshine! It is that time of year and summer is almost here. This is the time of year when employees have vacations planned and are ready to spend more time with family and friends in the great outdoors. With that in mind, here are our top tips for keeping employees motivated during […]

Summer is almost here! Is your team READY for some much needed relaxation? Did you know that taking time off is just one way to reduce burnout in the workplace? What is Burnout? Burnout is a set of symptoms resulting from continuous or repeated stress. It can occur due to workplace demands, family life and […]

Summer is around the corner and that means warm weather, sunny days and vacation! If you are a contractor, a business owner, or an entrepreneur you know that summer means time off for you and your employees. While it is important to recharge, see friends and family, enjoy yourself and soak up the sunshine, it […]

Are you a contractor looking for call answering support? Whether you are a plumber, electrician, paver, roofer or any other trade contractor, we can help! Here are the top 3 ways we can help your business. You Get the Work Done, We Take the Phone Calls Most contractors are on the road, getting quotes done […]

As we head into February many folks are experiencing the winter blues. Winter blues are caused by a variety of factors including cold weather and a reduction in sunlight. If you live in a colder climate you are more likely to experience the blues and/or a lack of motivation. Here are some tips to reduce […]

As we say goodbye to 2021 and ring in a new year, many businesses are looking ahead to new strategies and practices to improve business and the bottom line in 2022. Here are 5 business goals every business can consider as we head into 2022. 1. Work Life Balance While working from home or remotely can […]

As we head into the holiday season there is no better time to review your customer care policies to ensure your customer loyalty and retention remains at an all time high. A loyal customer will not only continue to support your business but also spread the word about your business. Loyalty can help you gain […]

The landscape of customer service has changed over the years, but one of the biggest impacts to our ability to provide top-notch customer service has been advances in technology and the ability to remain flexible in almost any situation. The pandemic has taught us that the ability to be flexible combined with the utilization of […]