Are you looking for a call answering service but not sure where to begin? Here is a great checklist to use as you explore different options for your business. There are many reasons why you might want to consider using a call answering service. Here are a few: 1. Professionalism: A call answering service can help your business […]

It is not just big businesses and corporations using call centers these days. Many small businesses and organizations are finding it beneficial to invest in a call answering service to help streamline their customer service process, improve customer relationships and save money. You may be surprised at the different small businesses (and industries) that use […]

When it comes to running a business, happy customers are repeat customers. A satisfied customer will recommend your business to friends and family (free marketing!) while continuing to invest in your products/services; and one of the key indicators of repeat business and positive testimonials is First Contact Resolution (FCR). Let’s have a look at the […]

We all know how unpredictable the weather can be in the winter. Cold weather can result in employee absence and a surge in phone calls, a double whammy for any business. So, how can a call centre benefit your business during the winter months (and all year long)? Read on and find out! BUILDING TRUST […]

Even though you can’t technically roll out the red carpet for your customers, you can treat them to a red carpet customer experience with each and every interaction. Here are four key components for building loyalty with your customers and clients. Consistency Creating a consistent experience for your customers (in person or on the phone) […]

When it comes to choosing a call answering service, not all businesses are the same. Here are a few things to consider when looking for a call answering service to support your business. 1. Flexibility with Services When it comes to supporting a business one size does not fit all. Different industries and businesses will […]

Answer 365 – Halifax of Halifax, NS has been honored with the exclusive 2022 Award of Excellence for 18 years. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Answer 365 – Halifax was presented with […]

With cooler weather around the corner, it might be time to start thinking about how the winter season can impact your business and how a call answering service can help your business stay in tip top shape all winter long. We all know how unexpected weather conditions can impact our business, and if you are […]

Job description We are currently looking for friendly, easy going, customer orientated individuals for one of our clients. The perfect fit is someone who is conscientious and values they’re supporting the healthcare profession and who is able to engage in conversations with existing customers, answer questions and place orders (no sales) at the customers’ request. […]

  Absenteeism in the workplace is a struggle for many businesses. Unexpected time off, depending on your industry, can have widespread effects on not only your reputation but also on your income. The Cost of Absenteeism for Your Business When it comes to running your business absenteeism in the workplace can be costly. In 2021 […]