During the holidays, there’s a surge in calls to call centres by people looking for customer support, specifically technical support. Is your customer service team prepared to handle the added workload? Here’s why you should consider using a telephone call centre to boost your technical support this holiday season. Give your customer service team a […]

No two customers are alike, and this is especially noticeable during the holiday shopping season. You can be better prepared to meet all your customers’ needs if you understand what kind of customer they are during the hectic holiday season. Here are three different customer types and how to help each one. The Too-busy Customer […]

When your sales start to stagnate, it can be tempting to put your efforts at customer service on hold. After all, investing more time and money into your customer service can feel counterproductive when sales are down. However, putting profits before people is a bad idea when it comes to business. Here’s why you need […]

In business and in life, the simple act of being kind can go a long way. In customer service, kindness can often be overlooked, replaced by efficiency and even technology. But the simple truth is, if you want your business to stand out, choosing kindness can be the key. Human interaction matters If your customer […]

It’s almost inevitable–during your busiest, most hectic times, customer service problems pop up and throw everything out of whack. While unexpected problems can be a pain, they don’t have to cause stress to your customers. Here are some top tips for handling unexpected problems that can arise for your customer service team. Higher than expected […]

You’ve probably heard the phrase ‘an attitude of gratitude,’ but how on earth does gratitude have anything to do with your business? It turns out that gratitude has a lot to do with whether you’ll be successful. Here’s why gratitude is especially important when it comes to customer service. Gratitude promotes loyalty When you show […]

Modern customer service is continually changing. This is due in no small part to the fact that customer expectations are changing, too. New technologies and new ways of thinking have culminated in an environment where customers expect a more nuanced and personal approach. What is Customer Experience? Customers aren’t necessarily focused on the price and […]

If you run a business, you may have heard about how call centres can help you to provide a great customer experience. You’ve probably heard about how they can reduce customer wait times and improve their overall opinion of your business, but there are some other benefits of using a call centre that you may […]

As the days get shorter, the nights get longer, and your customers get busier, it’s more important than ever to make sure that you offer frighteningly good customer service. Here are some ghoulish customer service ‘don’ts’ to avoid this Halloween (and all year long). Don’t Ignore Your Customer This sounds like an easy enough thing […]

It’s never to early to get your business ready for the holiday season. Whether your business involves retail or you’re a part of the service industry, preparation is the key to success. Here are some tips to prepare your business for the holiday season so you can gift your customers with great service all season […]